BurnboxReviews of burnbox.health

Response from BurnboxFeb 9, 2026

Hi Jon, We're really sorry to hear about your experience. We understand how frustrating unexpected charges or delivery issues can be. Before checkout, there is an option to choose between a one-time purchase and a subscription, but we know this can still be missed — and we always aim to make things clearer. If your order was sent to the wrong address, our team should have been able to assist, so we’d love the chance to look into this further and make things right. Please email us at [email protected] so we can review your order details. Best regards, BurnBox Team

Response from BurnboxJan 26, 2026

Hi Robert, Thank you for taking the time to share your feedback — we’re genuinely sorry for the frustration and confusion you've experienced. We understand how upsetting unexpected charges can be, especially when it feels like communication was unclear. Our team has already confirmed that both of your subscriptions have now been fully canceled and no further charges will occur. If you have any other questions or need assistance, please don’t hesitate to reach out to us again at [email protected]. We truly appreciate your patience and hope we can improve your experience moving forward. Best regards, BurnBox Team

Response from BurnboxJan 8, 2026

Hi there, We’re really sorry to hear about the delay and completely understand your concern. Your order should have been confirmed with a shipping update within the promised timeframe, and we apologize if that hasn’t happened yet. Sometimes processing can take a little longer during high-volume periods, but your order is never forgotten. We truly care about each customer’s experience and appreciate you reaching out. Please email us at [email protected] with your order details so we can check on the status and ensure you’re taken care of. Best regards, BurnBox Team

Response from BurnboxJan 5, 2026

Hi Cathy, We're truly sorry to hear about your experience and reaction. We understand how serious allergies can be, and your health and safety are incredibly important to us. While Stevia Leaf Extract is listed in the ingredient section on our website and packaging, we acknowledge that it should be even more clearly communicated for those with sensitivities. We appreciate you bringing this to our attention and will review how we present this information moving forward. If you haven’t already, please reach out to us again at [email protected] so we can review your case and see how we can support you. Best regards, BurnBox Team

Response from BurnboxDec 27, 2025

Hi Roque, We're really sorry to hear about your experience. We understand how frustrating long shipping times can be, especially when expectations aren't met. During periods of high demand, delivery can take longer than usual, but your order should never be forgotten — and our team is always here to help. If you haven’t received your order or need assistance, please reach out to us at [email protected] so we can make this right. Best regards, BurnBox Team

Response from BurnboxDec 23, 2025

Hi Jonathan, We’re really sorry to hear about this unexpected charge — we understand how frustrating and concerning that can be. It sounds like a subscription may have been activated during your original order, which can sometimes happen if the subscription option was selected at checkout. That said, if you didn’t intend to subscribe, we want to make it right. Please reach out to us at [email protected] with your order details, and we’ll review the charge and assist with a refund if applicable. Thank you for bringing this to our attention. Best regards, BurnBox Team

Response from BurnboxDec 9, 2025

Hello Nancy, We’re very sorry to hear about your experience — this is definitely not the standard of service we strive to provide. To make this right, please reach out directly to [email protected], and we’ll resolve this as quickly as possible. We truly appreciate your patience and feedback, and we’re committed to improving our communication and service moving forward. Best regards, BurnBox Team

Response from BurnboxDec 4, 2025

Hi Carling, We're really sorry to hear about your experience, and we completely understand how upsetting this must be. This is absolutely not the experience we want for our customers. If you haven’t already, please reach out to us at [email protected] with your order details so we can review your charges, confirm your subscription status, and make this right. We take issues like this very seriously and want to ensure you’re fully supported. Best regards, BurnBox Team