Leslie C.
Subscription is almost impossible to cancel
Beware that upon purchase, you are automatically signed up for a subscription, whether you want it or not. The website does not make this clear. Then, the subscription is almost impossible to cancel. I went round and round with their customer service via email, being told I can cancel by logging into my account. However, that does not appear to be a function on their website. I was never able to login, yet when I told customer service this, they just pointed me back to the website. Additionally, they told me that I got a discounted price because I signed up for the subscription, and that in order to cancel, I had to agree to another charge to pay the difference between the subscription price and the one time only price (yet there isn’t a one time only option anywhere, apparently, as that’s what I thought I had purchased.) I finally got my subscription canceled without paying the extra fee by threatening to file complaints with the FCC for false advertising. When using the product, this seemed like a false advertising, too. They claim that the supplements will keep your hunger away. Let me tell you, that is definitely not true. Plus, you’re already at risk of dehydration due to the lack of food, but then the main ingredient in all the supplements is sodium. Despite drinking a lot of water, I was so dehydrated that my urine was orange. I do not recommend this as a safe or healthy way to lose weight.
Response from BurnboxMay 7, 2026
Hello Leslie, Thank you for taking the time to share such detailed feedback. We’re sorry to hear about your experience and that it caused frustration. We want to clarify that customers can always choose between a one-time purchase or a subscription at checkout, and the option selected is clearly displayed in the order summary before completing the purchase. Our cancellation policy is also always outlined in our Terms & Conditions for full transparency. We’re also sorry to hear the product did not meet your expectations during use. Experiences with fasting and supplementation can vary significantly from person to person, and we always encourage users to listen to their bodies and stop if something doesn’t feel right. If you’d like us to take another look at your account or help further, please contact us directly at [email protected], and we’ll be happy to assist. Best, BurnBox Team



