Jessica A.
They made it right
Update: February 19th. I finally received my Burn box. I had originally ordered it Jan 23rd. Other than the frustration of not receiving my box the first time, they did send a replacement and it did show up when it was supposed to. The customer service team was very friendly and helpful. I'm changing my stars from 1 to 3. Could be a 4 but i haven't actually tried the product. Terrible company. Never received a burnbox. Reached out to them. They said they would send a replacement. Never received it, and this time the got real lazy and didn't even try to send the fake email to track the package. The only thing today gets burned is your bankaccount.
Response from BurnboxFeb 17, 2026
Hello Jessica, We’re really sorry to hear about your experience and understand how frustrating this must be. It’s definitely not the level of service we aim to provide. We’d love the chance to make this right and ensure you receive your BurnBox. Please reach out to us directly at [email protected] so our team can review your order and send you the replacement with proper tracking. Thank you for your patience — we truly appreciate the opportunity to fix this. Best regards, BurnBox Team