BurnboxReviews of burnbox.health

Burnbox has a great concept. A kit to help individuals who are either new to or need structure and support to fast for three days. The price is high, but if it betters the health of anyone, I'd say, the price is what you make it. Most of the cost goes to their marketing, more than the actual product you get, as the margins must be extremely high. Anyway, aside from their product, this is more about their customer service. The first red flag is that when you order the kit, you don't get an "order page" to cancel or check your current status. That's always a concern of mine because any company that doesn't make cancelling an order easy makes it difficult. There's no in between. The second red flag is that their site states the kit will ship in 48 hours. After paying and ordering, you'll receive a confirmation email within 3-5 days (not 48 hours). In my case, it was nine days that went by before I contacted them by email (which is the only way to get a hold of them, by the way). They responded the same day, within hours, that "Due to an unexpected surge in demand, our warehouse is working tirelessly to prepare shipments as quickly as possible. Our sincerest apologies for any inconvenience caused by the delay in processing and shipping your order. We anticipate that it will take approximately 2-3 weeks for your order to be delivered to you." So, there is a 3-week delay (added to my already nine days), and I received no notification? No email? I had to email them! After all of this, I emailed twice more. I received an email from the rep in response to my previous email, and another separate email requesting a refund/cancellation of my order. Radio silence on their end now. I'm sure I'll hear from them in a few days with a "We are unable to cancel your order because it is on the way." We'll see. But regardless, this will be the last time I'll deal with this company. If you rely solely on email for communication, you'd better be on point and 100% dedicated to providing excellent customer service. And they do not.

The price is really to cover the media portion of the advertising, what I mean is there is not need for the box and the pamphlet. All that can be done online, in addition the instructions are not that clear in regard to the portions of water to use w/ the packets of supplements and broth etc. The fasting is the main focus and those additional compliments are supplemental and not necessary. If burnbox had their own fasting app w/ a guide and maybe even voice/video examples that would make the price worth it. Most people will be able to accomplish the fasting without the additional cost.