Robert W.
Be careful when ordering.
I still haven’t gotten to try the product. After messaging for 2 weeks about not receiving all the year supply for a friend that that I was supposed to get for 1/2 off. They ended up telling me it was only one month for my friend; not a year. Then said I only had 2 weeks to send it back for a refund.So super upset with this company. Also found out the app you use with it is an additional cost. Not cool.
Response from BurnboxJan 8, 2025
Hi Mr Wilson, Thank you for taking the time to share your experience. We’re truly sorry for the frustration and confusion you've encountered, and we want to address your concerns to make things right. We apologize if there was any misunderstanding regarding the friend’s supply promotion. The offer was for one box at a discounted rate, we understand how this could have been frustrating, but the promotion communication was very specific regarding offer details. We understand how upsetting it is to feel rushed into making a decision about a refund. While the return window is 14 days from the receipt of the product, we’d like to explore ways to assist you beyond this timeframe. Please reach out to us and we’ll work with you to find a satisfactory solution. The app is a free trial as we want to introduce our customers to the tools available in everyones' fasting journey, but we understand your frustration if you did not inform us about a cancellation in time. We are committed to ensuring you have a positive experience with BurnBox. Your feedback is extremely valuable to us, and we’ll use it to improve the experience for all of our customers. Sincerely, BurnBox Customer Experience Team