BurnboxReviews of burnbox.health

Response from BurnboxMar 25, 2025

Hi John, We’re deeply sorry for the inconvenience you’ve experienced with the delay in receiving your order. We completely understand how frustrating this must be, especially after reaching out for support without a resolution. We genuinely apologize for the delay and the lack of clarity on the situation. Please know that this is not the standard of service we strive for, and we’re committed to making it right. We recommend contacting our support team at [email protected] once more, and we will escalate the issue to ensure swift action is taken. Thank you for your patience, and we truly appreciate you bringing this to our attention. We’ll work hard to resolve this as soon as possible. 🙏🏻 Kindly, BurnBox Team

Response from BurnboxMar 17, 2025

Hi Jessica, We’re really sorry to hear about your experience and completely understand your frustration. We strive to provide the best possible service and transparency, and we apologize for falling short in your case. To resolve the issue, please reach out to our customer support team at [email protected]. They’ll be happy to assist you with the subscription charges and any other concerns you may have. We want to make sure you're taken care of and that we address any concerns you have. Thank you for sharing your feedback, and we’re committed to improving our service. Best regards, BurnBox Team

Response from BurnboxMar 12, 2025

Hello Michael, We're truly sorry to hear about your negative experience, and we completely understand how frustrating this situation must be. We want to make sure all of our customers have a smooth and enjoyable experience, so we encourage you to contact us directly at [email protected], where our support team will assist you with any billing or subscription issues. Your feedback is valuable, and we want to address your concerns promptly. Thank you for your patience and understanding. 🙏 Best regards, Burnbox Team

Response from BurnboxMar 12, 2025

Hello Michael, Thank you for sharing your experience, and we truly apologize for any frustration this may have caused. ❤️‍🩹 We completely understand how important it is to have clear communication regarding subscriptions, and we're very sorry that things didn't go as smoothly as expected. We’d be happy to assist you in ensuring that no further issues arise in the future. Please feel free to email us directly at [email protected] if you’d like further support or have any other concerns. Your satisfaction is incredibly important to us, and we’re here to help. 🙏 Best regards, Burnbox Team

Response from BurnboxMar 3, 2025

Hi Maryanne, We’re really sorry to hear about your experience and completely understand your frustration. ❤️‍🩹 To resolve this, please reach out to our customer support team at [email protected] as soon as possible. They’ll be able to look into the charges and help you with any billing concerns. We take these matters seriously and are committed to providing clear and transparent service to our customers. Thank you for bringing this to our attention, and we’ll work quickly to get this sorted out for you. 🙏🏻 Kindly, BurnBox Team

Response from BurnboxFeb 25, 2025

Hi Jospeh, Thank you for sharing your feedback with us. We're sorry to hear about your concerns regarding the subscription fees and our billing policy. We always strive to be transparent and helpful, so we truly apologize for any confusion or inconvenience caused. We value our customers and their experiences, and if you need further assistance, please don’t hesitate to reach out to our customer support team at [email protected]. We are always here to help and ensure that any issues are addressed. 🙏🏻 Kindly, BurnBox Team

Response from BurnboxFeb 17, 2025

Hi, Denice, Thank you for your feedback, and we’re sorry for any confusion! Each Burnbox includes a booklet with detailed instructions on how to use the products throughout your fast. If the instructions weren’t clear or were missing, we sincerely apologize for the oversight. Please reach out to us at [email protected], and we’ll be happy to send you a replacement version to ensure you have everything you need. Your experience matters to us, and we appreciate you giving Burnbox a try! Let us know how we can help. Best, The Burnbox Team

Response from BurnboxJan 8, 2025

Hi Diane, Thank you for sharing your concerns. We're deeply sorry to hear about your negative experience with us and sincerely regret the frustration this has caused. We aim to provide clear information about all subscriptions at the time of purchase, including costs and renewal details. If there was any misunderstanding, we would like to resolve this for you immediately. We understand how upsetting it is when a package is marked as delivered but cannot be located. Based on the details you’ve shared, including the Ring camera footage, this may warrant further investigation with USPS. We recommend using the evidence you have to file a theft report with your local post office or USPS. If they confirm the package was misplaced or stolen, we will work with you to either reship the product or provide an alternative resolution. Customer Support: It is concerning to hear about your experience with our customer service. We strive to respond promptly and effectively to all inquiries and regret that your concerns were not addressed to your satisfaction. BurnBox products are made in the USA. Lithuanian address pertains to one of our registration addresses, but we understand how this might have caused confusion. Transparency is important to us, and we will clarify this information for all customers. We’d like to personally resolve this matter and ensure your satisfaction. Our team will prioritize addressing your concerns, including resolving your subscription and delivery issues. Your feedback is invaluable, and we’ll use it to improve our processes moving forward. Sincerely, BurnBox Customer Experience Team