Sara C.
Wanted to exchange clothing
Wanted to exchange clothing. At first customer service was replying and very helpful. Then I heard nothing. No answers to emails and my return was received weeks ago. I finally sent a message on Instagram and they refunded my purchases instead of sending the new items. I lost the 30% and 10% discounts I used so I don't think I'll reorder now.
Response from BunnyAF ClothingAug 5, 2025
Hi Sara, Thank you so much for your feedback, and I’m really sorry again for the delay! Just to reassure you — your discounts were never removed or withheld. I’d already promised to honour them, and that still absolutely stands! I went ahead with a refund instead of an exchange as I realised it would be the fastest way to get your money back and let you reorder at your convenience. If you’d still like the items, I’d love to reapply your original discounts for you. Just pop me a message and I’ll get it sorted. Thanks again for your patience 💖 Sim