Rachel
This is a review for IFI and Bundl…
This is a review for IFI and Bundl (used together) Our experience has not been great since we paid. Starting out, getting in contact was easy, they reached out to us for information, and talking through options was easy. Now that we have paid (50K), our meds (ordered by IFI through Bundl), were ordered incorrectly, then never send out, and I had to call multiple different companies (Cloud Rx, IFI, MDR, Bundl) to track down the meds and then we had to confirm what meds were ordered and what quantities (we are not doctors - very overwhelming). Communication through the Prelude app has also been spotty and inconsistent which is very stressful when IVF requires a tight timeline. Overall this has caused significant stress and a cycle delay. We were under the impression that Bundl and IFI would work together to communicate and handle medications and that we wouldn't have to worry about anything, which is not the case. VERY unimpressed with both Bundl and IFI at this point.
Response from BUNDLApr 29, 2026
Thank you for taking the time to share this with us — we’re truly sorry for the stress and frustration you’ve experienced. What you described, especially around medication coordination and communication, is not the experience we want any patient to have, particularly during such a time-sensitive and emotional process. We understand how overwhelming this must have felt, and we sincerely apologize for the added burden it placed on you. If you would like to discuss anything more with BUNDL, please reach out to us or your Patient Advocate, so we can ensure you are supported on this journey.