BumperOnlyReviews of bumperonly.com

Response from BumperOnlyJan 21, 2019

Thank you for contacting us. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. We are sorry and we assure you that your complaint will be handled in a strict and serious way. We guarantee that such incidents will not occur in the future. According to our record it shows that the bumper was made to order and had to be shipped from a different location and for that reason we had to request for a surcharge. As stated in our Policy, *Remote locations maybe charged an additional shipping surcharge. Also regarding back orders, Backordered items can usually be shipped within 2 to 12 weeks. If the item you’ve chosen is on backorder for 2 to 3 weeks, we can process your order automatically so that it can be shipped as soon as it’s available. In cases where the backorder can take more than 3 weeks, we will contact you via phone or via email to confirm if you accept the lead time and are willing to continue with your order. Please note that all processing times we provide are an estimate. Your items may be delivered within a longer or shorter period than what is stated in the estimate. We cannot guarantee an exact delivery date, especially with backorders since the manufacturers control this process directly. Please be informed that we cannot cancel your order once we send the order to the manufacturer. If you would still want to cancel after the order has been sent, then you will be charged a 20% restocking fee and shipping cost (these charges would go directly to the manufacturer. (https://www.bumperonly.com/pages/shipping-policy). When you decided to cancel we had to request that to the manufacturing company to stop making the bumper you ordered. We also had to wait for the refund from them to be able to send the credit in your account. There are standard procedures required by manufacturing company that we need to follow during cancellation. We value your business and we would like to retain you as a customer. Please accept our apologies. Thank you for your understanding. We do hope to hear from you soon. "When we strive to become better than we are, everything around us becomes better, too."

Response from BumperOnlyDec 4, 2018

Thank you for taking the time to provide us some feedback. We take them very seriously since we get to improve the way we handle things on such situations like this. We are very sorry for the bad experience you had and sincerely apologize for the trouble you had to go through. As stated in back order in the Shipping Policy, "Please note that all processing times we provide are an estimate. Your items may be delivered within a longer or shorter period than what is stated in the estimate. We cannot guarantee an exact delivery date, especially with back order since the manufacturers control this process directly." It took us time to refund your money because we had to wait for the credit from the manufacturer. We do hope you understand. Thank you. "When we strive to become better than we are, everything around us becomes better, too."

Response from BumperOnlyDec 4, 2018

We apologize for what happened, especially for the inconvenience, this has caused you. With damaged purchases, we do try to accommodate them as much as possible but we hope you understand that we can only do so much since we have to follow the manufacturer's policy and procedure. A dispute was filed and we kept you updated of the whole process. As per our company policy, "If your purchase is damaged in transit please contact us immediately! We will arrange to have the items returned to us and quickly replaced. BumperOnly.com is not responsible for damage to shipments that are signed clear by the end customer. By accepting a damaged shipment you are releasing bumperonly.com of any financial responsibility. Always inspect your shipment prior to signing the delivery receipt." If there is damage, note it on the delivery receipt and have the driver sign it. You do have the right to refuse delivery on damaged items.We really do appreciate these kinds of feedback because this helps us improve our services to our customers. Thank you.

Response from BumperOnlyDec 4, 2018

Thank you for taking the time and appreciate you giving us a good review. We take them seriously and improve ourselves to become better each day. We apologize for the bad experience you had and the inconvenience this may have caused you. In cases like this, you can always reach out to us at [email protected] so we will be able to address all of your concerns immediately. "When we strive to become better than we are, everything around us becomes better, too."

Response from BumperOnlyDec 8, 2017

We apologize for what happened, especially for the inconvenience, this has caused you. With wrong purchases, we do try to accommodate them as much as possible but we hope you understand that we can only do so much since we have to follow the manufacturer's return policy and procedure. These extra charges are paid directly to them, and not to us. We really do appreciate these kinds of feedback because this helps us improve our services to our customers. In fact, we have already implemented a new verification procedure that confirms every order that comes in. This is to ensure 100% customer satisfaction and success of our business in the future.

Response from BumperOnlyNov 11, 2017

Thank you for taking the time giving us some feedback. We sincerely regret that you felt we have not helped you with your concerns. We wanted you to have the bumper that will fit your truck so we contacted the manufacturer several times to make sure that the fitment issue is resolved. We sent the photos to Ranch Hand and we were told that the bumper you have ordered was a perfect fit (100%). A Ranch Hand installer also said that the bracket is a 100%-fit to the bumper (based on the photos you have provided). We have delivered the right bumper as per your order. The manufacturer even offered help with an installer that would guide you with the installation. We also made sure that you are updated with all of these information. As for the free light bar, this is being shipped separately. It is actually in transit. We are really sorry for the trouble and we apologize for the inconvenience this has caused you.

Response from BumperOnlyNov 1, 2017

Thank you for taking the time to provide us some feedback. We take them very seriously since we get to improve the way we handle things on such situations like this. We are very sorry for the bad experience you had and sincerely apologize for the trouble you had to go through. We deeply regret that you have felt we were not able to help you on your issues with the camera. We wanted you to know that we have contacted the manufacturer a lot of times to make sure this would be addressed the soonest possible so we would able to resolve this. The manufacturer advised us that the camera cutout is meant to show the main area of the camera and not the entire camera screen. We were also told that their camera always works this way. Unfortunately, our hands are tied since from the manufacturer's point of view, the camera works the way it should be. We take time to review our employee's performance on a weekly basis to ensure that they are always aligned to the protocols, procedures, and contingencies we have set up for the company since our goals are to provide the best deals, great customer service and quality products to our valued customers. "When we strive to become better than we are, everything around us becomes better, too."

Response from BumperOnlyNov 1, 2017

We really appreciate you taking the time to give us some feedback. This is one way for us to check what needs to be done to correct things and what we need to do to improve ourselves. The bumper you have ordered is built to order and delivery depends on the manufacturer's lead time. In your case, lead time is 4-5 weeks. On the missing parts, we immediately contacted the manufacturer so we could send what's missing the soonest possible. We have made several contacts with the manufacturer to make sure that this is addressed. We were able to send the missing brackets but unfortunately, for the lights, we were told in the end that they are not available and so we have to send a refund as per request. We are very sorry for the trouble you have to go through and we sincerely apologize for the inconvenice this may have caused you.