Carl
Disappointed in the transaction
You chopped off several inches of my picture, so it looked like crap. Then you blamed me and then tried to get me to pay $65 to fix your mistake. I’ve gotten good prints/service in the past, but will not be using your services again.
Response from BumblejaxApr 27, 2022
Absolutely 110% false assessment of the service and product provided and one of the worst customer experiences we've had in 12 years of doing business. We did not trim anything off the print at all. The reality is this customer had an edge of a tree less than an 1/8" from the edge of the image and ordered a canvas wrap. There is always a small variation at the edge of approximately 1/16" or so at the wrap corner along with the stretch. Customer immediately assumed we changed the photo, our site doesn't work and we can't be trusted in ALL CAPS. We offered to redo the print if he wanted to send a new file at far below cost to get the print he wanted. At the end of the day, after explaining in detail the process and what happened, we decided to refund him in full for the print and send him on his way.