BullionMaxReviews of bullionmax.com

Response from BullionMaxDec 23, 2022

Hi Mark, Thank you for your order and this feedback. We sincerely apologize this order did not meet your expectations. ACH payments take at least three business days to process. We inform customers of this in checkout and apologize if that expectation was not properly set for you. This timing is not something BullionMax controls. We consistently ship orders within a business day of receiving payment, which we did in this case. When the order was shipped, it quickly arrived from Los Angeles to you in two business days. We understand you didn’t want to create an account just to track your package, and that’s perfectly fine. Our service team is happy to provide that information upon request. Product availability issues have on occasion caused us to make substitutions within this collection. When a change is made, we update the images and descriptions of the products for sale. In this instance, we have confirmed that this was the case. Looking back, perhaps we could have called more attention to the alien coin not being available and the dragon coin was its current substitute. Mark, if you are not pleased with the order, please know that we are happy to make arrangements for you to return it for a refund. We do not have inventory of the alien coins, or we might have been able to resolve this with other options. If you don’t like it, please don’t feel you have to keep it.

Response from BullionMaxOct 7, 2022

Hi Dennis. Thank you for the order and the opportunity to respond. All check payments have a 4 business day hold for verification of funds. What you describe can happen if presenting your check for payment gets the funds drawn immediately. Please know that doesn't mean BullionMax can ship yet. Your bank gets 48 more hours to come back and tell us if there aren't sufficient funds for the order after initially saying there were. We will not ship until that time has passed. We use 4 business days to verify funds because banks can take up to 2 days to respond to initial presentation of the check. Then they start the 48 hour clock to tell us if the check is bad. We're sorry if you were disappointed by the timing of the withdrawal of funds versus when the order was shipped. We do state our verification of funds period in checkout and apologize if you feel we could have communicated that better.