BulkSupplements.comReviews of bulksupplements.com

What ever happened to a good company? Great concept, superior quality, the worst customer service and commercial policies. Sending cancelled subscriptions products orders can only mean one thing, they are desperate for cash. No wonder why they moved their e-commerce platform to Shopify and abandoned all customer service means of contact and review options. I even bought their merchandise shirt, darn. You ruined a good thing, fire the CEO, COO.

They didn't even get my product to the shipper in over 2 weeks!!!!!

Was advised not to deal with them as there substances were not pure as they claim. They do not use a third party certify which says it all. Also I purchased a product and went to cancel but there is no cancellation process available on their website. I then sent an email to customer service and requested a cancellation and they didnt respond for 3 days after which time I received a shipping notification and then an email saying we cant cancel because items have been sent. I have since found out that most of the products (if not all) are competitively priced in eBay and Chemist Warehouse. So in summary avoid at all cost as they are a dishonest supply and do not care about you, just want your money.

I received a product from them called beet root extract which I've ordered in the past. It was O K and adequate. It should be ruby red to magenta in color for a quality product. The last shipment was poo brown. When checking the color in itself is substandard product and definitely not quality. They sent me a pdf that confirmed this although called it palatable. The odds of achieving any benefit from it are at best minimal. Once the bag is opened to confirm the contents it is no longer returnable even though pictures of substandard color have been sent to them. This is outright theft packaging this garbage and selling it as beet root supplement.

I ordered supplements from them and after telling me they had been shipped I got an email telling me the order was cancelled.They refunded the cost of my supplements but said they don’t refund shipping which is ridiculous.You never shipped them but your keeping 11.00 of my money.They are crooks!!!Do not order from them!!!!

Although, Bulk Supplements is a trusted source for supplements, the customer service is very cold and distant. After placing a large order, I realized I forgot an item. I called to have the item added, but I was told it could not be added and that the delivery fee on the new item could not be removed. I was also told there was not a coupon code available to waive the $9.99 delivery fee. I found this to be customer-unfriendly, especially considering I had just placed a large order. The customer service representative did not attempt to assist me further. As a result, I purchased the product from another website.

Absolute worst experience with their international customer service. I placed an order (#1467708) to South Africa and purchased their optional shipping insurance at checkout for peace of mind. The parcel was permanently seized at the border by regulatory authorities (SAHPRA) because local laws prohibit individuals from importing vitamins that are already locally available. I provided BulkSupplements with the direct email chain and written proof from the South African health authorities confirming that the items are legally denied entry. Their response? They hid behind a generic Terms & Conditions script, refused a refund, and claimed the package was "abandoned"—completely ignoring a government confiscation. Industry leaders like Amazon actively block these exact health supplements from being shipped to South Africa because they responsibly recognize that border failure is guaranteed. BulkSupplements ignores this known risk, leaves their checkout lines wide open to capture international revenue, and targets buyers with a useless "insurance" add-on that they refuse to honor when the predictable happens. If you are an international buyer, stay far away. They will take your money, sell you fake security, and leave you holding 100% of the financial loss.

I'm giving 1 star because I can't choose 0 stars! This is not a legitimate company because it advertises heavily online in Peru despite the fact that (as I've since found out) you can't import supplements to Peru without a mountain of paperwork and a prescription. Left with no other choice I filled in the paperwork and got a prescription and even then Customs rejected it and refused to release it. I told BulkSupplements this but they said I should have read the small print in their T&Cs which states that customers have to research import restrictions. But they aren't a serious company because when I suggested that, now that they know about these restrictions even if they didn't know them before (which is highly questionable), they should either stop selling in Peru or put a warning for customers before purchase, they said they didn't need to because customers should do their own research. I advise avoiding this company like the plague. You might think you're getting relatively cheap supplements but you might end up with nothing and Customer Services is just there to keep fobbing you off with platitudes until you run out of energy.