HC
Follow up every day with these folks if you care about getting your order!
I ordered books on July 31 and was promised a delivery date of August 14. Prior to August 14, I contacted the company to make sure things were still on track. They informed me that everything was fine. Nothing was delivered on August 14 - and after a lot of back and forth, the company finally admitted that the order hadn't been shipped out yet. I asked to cancel the order and for a refund. The company refused. They say they are sending out the books. When? They do not know. I am now scrambling to get the books I need elsewhere and spending a lot of money doing it. I am also still out the money for the NON-delivery of books from this company. The customer service just says "we're looking into this" or "we're escalating" - but they do not seem to have any real information about shipments, etc.
Response from bulkbookstore.comSep 3, 2025
Hi Helen, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, as this is not typical of the service we strive to provide. We also understand how important it is to have your books for your students, and we regret the frustration this situation has caused. Virginia, our Resolution Specialist, will do everything in her power to ensure you are taken care of. As a small employee-owned company, we value your work with students and take our customers’ experience very seriously. We are committed to turning this around for you and look forward to solving this for you in a timely fashion. -Bulk BookStore Team