MIKE
customer relations
Things did not go so smooth getting my account re-set-up after a while I was ready to go elsewhere. Very pushy with every detail and I had been a customer for many years but had not purchased anything for over two years.
Response from Bulb DirectDec 1, 2016
Mike, I understand your frustration and I am sorry to hear that you did not have a good experience. We strive to always provide the best customer service possible. Please understand that our customer service representatives are trained to always gather the most up-to-date information as possible to ensure there are no issues. This is particularly important when customers have not purchased from us in several years. Please accept my deepest apologies for the unsatisfactory experience. Allow us to ship your next package free of charge. A note will be added to your account. Sincerely, Randy President/CEO