kristoffer G.
Really negative experience with…
Really negative experience with buildnativly. Never helped much response was slow to non existent and I can’t get a refund for a service they never provided. Please use with caution
Response from BuildNativelyMay 25, 2026
We are sorry to read your review, as we believe it does not accurately reflect the amount of support and effort our team has provided throughout this process. We have a long email thread of more than 50 messages where we repeatedly tried to help you move forward in every possible way. In addition, our developer spent more than 20 hours working on your case, far beyond the value of the fee paid, in an effort to help resolve the situation and make sure your app could be completed successfully. However, in order for us to submit an app to the Apple App Store and Google Play, access to the relevant Apple Developer and Google Play Developer accounts is required. We sent multiple instructions explaining how to create the accounts and how to add us properly, but the necessary access was never provided. Without access to those developer accounts, it is technically not possible for us to complete the app submission. We also made several attempts to schedule meetings with you so we could better understand your needs, guide you through the process, and help you continue with the publishing steps. Unfortunately, those meeting requests were not accepted. Communication examples and meeting attempts https://prnt.sc/RtpMoLW-203o https://prnt.sc/9j48VNs8oaTA https://prnt.sc/_uUWVbxaNyla https://prnt.sc/cLpUtrwV0jNz https://prnt.sc/DyMSW9o0KtWh https://prnt.sc/HSzkoVuGSe1D https://prnt.sc/JscmoUxEU2QO Throughout the process, we remained understanding, patient, and willing to continue supporting you whenever you were ready to proceed. We understand that personal circumstances can sometimes make communication and access difficult, and we did our best to remain flexible and helpful. We have received several strange emails from you that you are currently homeless and don't have access to a computer and we have been always understanding and supportive That said, we cannot complete an app store publishing service without the required developer account access from the customer’s side. We remain open to helping you continue the process if you are able to provide the necessary access and cooperate with the required submission steps. We can, of course, always fully refund you, even though many hours have already been spent on your app. Please just let us know how you would like to proceed.