BuildfireReviews of buildfire.com

There is something fishy about Buildfire , you can't delete your application , you can't check billing information , and you can't cancel your account !!! stay away !!!

I love the idea of an app like this, and was excited to try it out...On paper, everything looks good with Buildfire. Now it has almost been a month since we made the jump to a paid plan and it has been just one hurdle and headache after another. Long review short, their customer service has been appalling and the app has been glitchy and filled with problems. I deal with apps like this and their customer service teams on a weekly basis, and the Buildfire team is as poor as it gets. Despite having "Premium Support" at this plan level, I am lucky to get more than 1 or 2 responses a day on their chat or via email in regard to fairly straight forward issues. Half the time their responses are irrelevant to the subject at hand, or I am told they forwarded it to another team, who then never actually does anything. It genuinely feels like they don't care and are making no effort to actually help. Their failure to really do anything to help has delayed our pretty basic app from launching for multiple weeks. My patience has run out and I am resorting to leaving these reviews as maybe this will wake them up and actually help out a paying customer. I wish we had found another solution, instead of wasting countless hours and headaches with this company.

If I could give this company a zero review, I would. The service description and website is well worded and attractive, but the delivery is bottom of the pit of hell atrocious. Absolutely incompetent. They don't build apps, they take money from honest hardworking businesses and deliver ... nothing. Their developers can't fix the simplest problems and they seem to have no idea of how to publish an iOS app at all, even rudimentary requirements such as a Restore Purchases button which is a basic requirement for a paid app. When I tried to get this fixed, I was faced with an army of bots from the company, all with different 'names' each promising to take care of my problem with rote bot answers, and no one able to actually help ... for 3 months. I gave them a chance to redeem themselves but they were unable to do more than send me more bot rote 'How can we help you?' emails. Scary. Note, they'll also refuse to refund your money even if you're well within your legal right to get it back (because you received nothing as advertised) and well under your contract deadline. Buildfire Buyer Beware. Don't throw your money away. You're better off using Fiverr or investing in a mobile dev agency that is focused on outcomes - and actually know their way around an app.

I highly appreciate the support team of Buildfire, they have done a great job by supporting me throughout my process of build my app. Keep it up with the good work.

Worst experience I have ever had with a company. Have had the app for over a year, hasn't worked one day. Sadly, many people in our community depend on it. There is ZERO customer service, no phone number, and emails take days to respond. I wouldn't recommend this company to anyone.

It was going SO well at the start - Buildfire was a great app - but it FALSE ADVERTISED!!!!!!!!!!!!!!!!!!!!!!!!!! It said that it was a FREE app, but then when we finished it - it turns out that we had to pay and also i kept getting random messages from Ian and what not! You also couldn't move images and once again the pricing for the app to be built was utterly OUTRAGEOUS!!! But otherwise it was great - would recommend if you want to spend your moola.

I'd stay away from Buildfire. I signed up for what I thought was a one month subscription to try it out before committing to it. When I got the confirmation e-mail I saw that it defaulted to a full year subscription. I contacted Buildfire to rectify the error and after multiple exchanges they only refunded 1/2 of my money and said I'd get the remainder if I decided to cancel before 6 months. I did cancel after 1 month (reasons below which probably more directly answer your question) and after 2 months hadn't received the refund. After several days I was informed I wouldn't be getting a refund. If they need my $265 I'd question their long term viability. My reasons for cancelling are similar to Wizard's comments. If you have a simple app that renders content it might be the way to go. If you're building an interactive app you'll end up coding most of the app anyway. They tout the SDK as a means to extend functionality but I found it extremely clunky. When I uploaded the HTML, JavaScript and CSS for one page, the functionality that was working in Chrome wasn't working in Buildfire. Nor could I figure out where the problems were. Also, my app is currently multi-page and I couldn't figure out to navigate between pages. Multiple forums pointed to their documentation which is not very good and there was a step one developer pointed out that isn't in their doc. Never could get it to work. Also, they say they support Bootstrap but as of 3 months ago it was a version several iterations back. I'd developed the app with Bootstrap 4 so I'd have to convert anything that wasn't backwards compatible. All in all a very bad experience.

It's impossible to delete your account. Do not use this product!