buffcitysoap.comReviews of buffcitysoap.com

I have been going to the Winston Salem NC store. It has gone downhill. I work with a lot of nurses at a local hospital. They used to say “you smell so good! What do you use?” I used to Narcissist laundry detergent. Now I can hardly smell the scent. It’s expensive enough without having to purchase a “scent booster!” Now I can’t recommend this place.

My first time trying their dryer balls and very disappointed. When i opened the box of 3 the smell was amazing and strong, which I loved. My first dry clothes had no smell and had so much static, that I had to redry using dryer sheets. I tried the dryer balls again, but this time using 2 of them, the results were the same.

So disappointed. LOVE their Narcissist laundry detergent. I ordered several other products online in that scent and set everything for autoship. These other products for whatever reason do not smell anything like the detergent, my family did not like it at all and we threw them away. Silly me, forgot it was on autoship, I’ll admit fault in that. My first issue with this company is, why do you not send an autoship reminder ahead of time like every other company? It’s a simple, honest, transparent notification that allows the customer to see if any prices increased, make changes, add products to meet whatever free shipping limit is in place at that time, etc. But no, you just charge my card and send an order confirmation email. You don’t have any phone number listed to call, I had to chat with the bot online, who submitted my request for cancellation BEFORE the items shipped. However, by the time your representative responded to me a couple hours later, it had already shipped and you refused to cancel and refund. This is such a scummy “gotcha” practice. No notice, no quick contact info, no cancellations, no refund. Now I’m out all the money for products I don’t even like and will get thrown away like the first batch, plus $10 shipping which I could have at the very least avoided by adding detergent I like to the shipment. My only hope is that the products I receive this time actually smell like the Narcissist detergent and I’ll actually use them.

Update: I needed to buy laundry soap again, and after the way Buff City handled my last order, I decided to move on. I placed an order with a new company on a Tuesday and had it in hand by Friday. No delays, no excuses, just the freshest laundry ever by the weekend. And honestly, the scent is better than anything I’ve used before. If you’re looking for something similar, you can ask ChatGPT for a list of luxury all natural laundry soaps that match your favorite Buff City scent. There are better options out there. And to Buff City Soap, I gave you the chance to make things right, both in this review and through direct emails. You chose not to respond. That silence cost you a loyal customer of three years. —————————————————- I’ve been using Buff City Soap’s laundry soap for three years and have always loved it. Their products are free of harmful chemicals and smell amazing! Unfortunately, a recent experience has made me reconsider. I placed an order on January 11th and waited patiently for it to ship. After contacting customer support on January 20th, I was informed the order had been lost and would be reshipped. I waited four more days without receiving a shipping confirmation, so I reached out again on January 24th, requesting my order to be overnight shipped. I didn’t get a response or follow-up about my feedback regarding the support agent. Finally, on January 28th, I received an update that my order had shipped, so it’s on its way. The lack of follow-up and communication was the most disappointing part. Buff City Soap could improve by having better systems in place to handle situations like this. I still love their products, but I hope they address these issues for a smoother customer experience in the future.

Completely disappointed with the Corydon indiana store. I will never buy from them again. Get gain last longer, doesn't stain your clothes and gets your laundry clean. After going to Buff City today and bad management I won't spend a dime there again. They need better customer service.

I purchased laundry detergent, that I like and boost. I was charged twice on my debit card, not to my awareness. I called and the manager who said it was a merchant (bank) problem, and it will be removed by end of business day. I found out that this type of fraud has been happening at this store. The manager agreed to meet me and was a no show at the (Oakley, Ohio) store. They continue to say my card was only charged once, but statement says twice. My card is frozen for 4 days while the banks investigates. No refund to date. Poor customer service.

I became a victim of Scam by your employee Brittney Leighann Ward. She is claiming to be a general manager of you store in Powell. I have purchased a Chanel Mini flap bag from her and made a payment 3460 USD on July 22 via the Wise App. The bag was never shipped to me, she made different excuses why she can't ship my purse, then she stoped responding and blocked me on messenger. I'm not the only victim, there is an other lady, were scammed the same way at the same time. We have filed reports to a various authorities including FBI. I would like to report that Brittney Leighann Ward is a pathological liar, manipulator and serial Scammer specializing on dealing in luxury goods. We have and can provide all the proofs. Please be aware that this employee and community member is a serial Criminal. You are not safe around her.

I don't know what is wrong with their online store. But it is so messed up. Bought some products at their Texas store in Odessa. Really liked it but was only there visiting. I went online and they were having a sale. I tried for over a week to order 75$ in product. Every time I tried to check out I got " card rejected. Please use another card ". I tried thre different cards which are all in very good standing and have plenty of money. So I tried to email as there is no phone number. Email rejected due to error ???? So I did a search and finally found a new customer service number. I emailed my problem. I received a reply they would review my email and get back. Again over a week of three more emails no reply and web site still won't let me order. So the sale is not available to purchase anything. Very disappointing and horrible customer service. I ended up buying a different product on Amazon that was similar. This company should not have a website offering products that has no customer service or was to contact them. Misrepresentation of their sale items. Ok. I just found out that the site I tried to order from is a fraud site. I only wish the real Buff City Soap would take action. I got scammed over 1400$ trying to buy product off this carbon copy fraud site Which is buffcitysoapsus.net. It is a Scam from United Kingdom. Thankfully I have a bank that is taking care of it but the web site is still up. Also reported it to the FTC federal government