Hilary G.
This is a great product that helps me…
This is a great product that helps me to stretch my stash and manage my tolerance! Can’t wait to see the next seasonal flavor icy j was cool but roses aren’t my thing so I switched it up and grabbed tropical shipwreck (instead of my usual blackberry bhang)to herald springs arrival. That being said, the shipping & handling process could use some work. I’ve ordered three times and each time I get the tracking several days before the package is dropped off. You can change this setting and have the emails delayed, which I think would make a better experience for the customer. Additionally I understand that these review prompts are sent automatically and that I’m “welcome to wait until my package arrives to leave feedback” or whatever but it is grating to receive two emails about a review before the package has even been handed off. I do also think that the website could use some work. The drop-down menu is unintuitive and limiting. I like to be able to scroll through different selections and compare packaging/sizes/prices visually side by side before narrowing the selection down. I also can’t always remember which “scent” is which “vibe” so I have to click through everything to find it. Update knocked a star off because I have received a third email to review even tho I already have left a review any my package still has not been given to the carrier! Weeee!!! But remember they send the shipping info only after they hand it off! They said so right there!! Even tho that’s never been my experience over several orders which I said in my original review :)
Response from Bud LoveApr 4, 2024
Hi Hillary - delighted you're enjoying Bud Love. Thanks for the suggestions, we're always looking to do better. A few specifics: - Tracking details are sent out when the parcel has been packed and dropped off to the carrier. This is so: a) clients know their order has been dispatched; and b) so that they can track their order to see where it is and when it’s expected to arrive. - We are actively working on providing an alternative product view that’s arranged by scent instead of vibe. UPDATE Sorry you felt the need to lower our rating even further. We are doing our best for customers and will keep trying to do better. FYI, your parcel was received by USPS on April 1 and you can see its progress via the tracking number (we will follow up by email in case you don't have this). As for the review reminder, we apologize for that. These are automatically generated by Trustpilot and we can't do much about it.