BudgetVMReviews of budgetvm.com

I been a customer at BudgetVM since 2020-08-14 with my Tokyo server being bought at 2021-01-11. This review consists of my Tokyo server as this is the only server i ran for more then a couple months. The server is a Dual E5-2630l with 1 SSD and 5 HDDS on a 'shared' 1gbits Unmetered plan. For nearly two years this server ran without any issues, network stability was perfect and i never had to make a single support ticket. The bandwidth was very cheap for Asia traffic, and there comes the issue. On 2021-10-11 my traffic suddenly tanked, keeping a near perfect line hanging around 60 to 70mbits max. I did not notice this until a day or two later, when users reported slow speeds. Upon investigating i could not find anything wrong with the server itself. I contacted support and they asked me for my SSH login to investigate it themselves. After doing so i was told that my port had been moved to a 'pooled port' according support. This was done at the exact date of renewal, after i already paid. I go back and forth with support and ask them to cancel my server and to refund it was it was on the first day of the period and they did this change on the renewal date without prior notice. They rejected my refund request and argued that i should have never been doing more then the 60-70mbits I'm getting now and if i want to get the speed back i need to pay $550/mo on top of what i currently pay. The plan i got is 1gbits unmetered, yet they do some sort of QoS to hard limit my speed all the sudden. This would not have been an issue if i was notified before my renewal and that they could not keep my bandwidth, because of cost etc. This would have given me an opportunity to either pay extra or cancel my service. Yet they wait until i pay my next bill then silently do this and i have to find out trough a support ticket after asking for my SSH login. I find this to be unethical and dishonest practice. They seem to offer no more JP servers at all, speculating that they are ending their JP part of the company I keep receipts.

Our vps server data got lost completed due to their hardware issue, they said, it is our fault not purchased backup service from them. They do not feel sorry for lost our business data completely at all, and refuse to pay SLA credit to us. Very bad company, very bad customer service, keep away from them. I do not know what we can do, but get our business completely down.

Amazing service, support and pricing! I've been using BudgetVM for my WordPress site for a couple of years. They go out of their way to support you.

I have been using BudgetVM for a year their support is super and they are very quick at solving any hosting related isssue.

Very friendly, professional, patient and helpful. Solved my issue in less than 5-minutes. Thank you.

I migrated over to Budgetvm after I found that my previous hosting company was blocking my client's emails as Spam without notifying either party. Budgetvm had been recommended by a colleague and the process to migrate my URL was fairly painless. . I wholly recommend Budgetvm as web hosting provider.