Budget Car RentalReviews of budgettruck.com

I rented a budget truck to move from New York to Florida. . Picked it up on the 6th of March at 1525 grand central avenue in Elmira. Rude woman that told us not to come back to the last desk. Just stay in the front. The guy that did the paperwork was alright. However, I had my friend with me who was going to drive the truck. We asked if he needed my drivers license. He said NO. We go out to look at the truck and my friend says that's a soft tire. The guy says, no, it's just the way it's sitting. Never looked in the cab either. A can of soda must have been left in it and it exploded all over the windshield, seats and door. My driver's wife cleaned it. They don't clean those trucks when returned. Loaded the truck on the 7th and got on the road on the 8th in the morning. On our way to Florida we never made it to the highway(Thank God) Front outside tire blew. Three hours waiting for repair. Finally get to Florida and turn the truck in at North Avenue in Iverness and make known our complaints. The person said if we had been in a serious accident, I would have been liable for everything because Elmira never took my drivers information. They don't inspect or clean those trucks when they are returned to the office in Elmira on 1525 Grand Central Avenue. That's the only office this review applies to. They don't do anymore than they want to with a lot of disgraceful attitude on top of it.

Worst in every aspect: 1) Vehicles are not inspected/maintained/serviced - you are risking your life on the road with flat tires, broken suspension, and so on 2) Roadside service after 10 hours, even during the daytime, even on a major highway in a city area 3) Even if the vehicle breaks down because it was not serviced on time, the company will not take any responsibility; it will lawyer up, and you will be left high and dry 4) Reserve the trucks at your own risk and rely on luck is their motto 5) Not sure if the Budget Car rental does the same because I have not had any roadside issues so far. The Budget Truck Rental is a fraud, irresponsible company for your Moving needs Go for U-Haul, or Penske, or any other local company instead

Booked a van in advance for a move from Salt Lake City to Portland. They called me the day before to say no vans would be available. Too late to book from somewhere else causing a last minute scramble to change plans, hotel, and all other parts of the move. Why even bother offering reservations if they're not going to actually reserve you something? Won't be using or recommending Budget in the future.

Given a discount code through workplace program, invalid. Tried to contact customer service as the website states they’re manning the phone until 11pm. Total lie

I called Budget Truck Hire - The person I dealt with over the phone was utterly incompetent. He could also not comprehend basic English, even when speaking as slow and clearly as possible. It would also appear that Budgets services are very limited, especially when compared to other truck rental agencies. Get it right Budget truck hire, employ people with English comprehension skill and/or basic analytical skills. So frustrating. NOT RECOMMENDED

The guy in calgary airport for budget truck insurance was so rude. We did nkt buy his insurance, he probably did nit get his commission, was being extremely rude. Unfortunately we did it take his name. But he was asian , bearded with glasses. Just want to aware people to be prepared as we were not. We had a bitter start to the day . Thank you

I rented a truck from Budget Trucks located in Campbellfield, Victoria. After completing the payment, I returned the truck without any problems. However, I noticed that they charged two of my accounts, which they are denying. They have only agreed to refund the amount of $400 and not the extra payment of $191.72. I have submitted the necessary documentation to demonstrate the two charges. Based on my experience, I would not recommend using their services for truck rentals, as they tend to deflect responsibility when it comes to refunding money owed to customers, often claiming a lack of recollection regarding the issue.

No Cargo Van (or any other budget rental truck) at location that I took an Uber too over an hour away out of state. Then I call and there are none available in the state of North Carolina or South Carolina within 100 miles after they called each location for me. (So did I while I waited). My travel plans were ruined which was moving my bedridden mom out of state. I would never ever consider them for anything.