BuckknivesReviews of buckknives.com

Some of the worst customer service I’ve ever experienced. They send back warranty services without doing a thing to them, they lose knives and have to remake them, they take over 13 weeks or even longer for turnaround time when they advertise 6-8 weeks. How much worse can you get at customer service than Buck?

Don't bother with them . They will loose your knife and then claim they never received it. If they even reply to your emails . Lousy service

I recently bought a USA made, three-blade, Buck 303 Cadet. I am sincerely disappointed. The top of the main blade is roughly finished, the springs are uneven and quite rough, the spring tension is soft, the sheepsfoot blade is rounded at the tip, the rosewood slabs have four pronounced flat spots by the bolsters on each side left from mating them to the bolsters and then left unrounded, the bottoms of the springs rust and pit from just being in my pocket, and the overall finish is not that good. I'm sure that it would have taken a qualified Buck employee all of about five minutes or so to bring this 303 up to snuff. Except for the easily rusted steel. As it was, I spent a couple of hours tinkering, polishing, and repolishing this rust-prone knife just to be able to give it to my son without having to hang my head in shame for giving him such a crappy gift. I didn't want to throw it away like the Chinese Buck I had once mistakenly purchased. I compared this Buck 303 knife to a Case knife belonging to a friend of mine, side by side, in my hand. The Case is superior in every way. It had none of the issues that the Buck has. Yes, it costs a few dollars more, but you usually get what you pay for using your hard-earned money, except for Buck. The Case even has fully polished blades. I ordered a Medium Case Stockman immediately. I had been a Buck Knives fan for over 45 years and I own several older ones that are of high quality, but I will never buy another Buck, at least not sight unseen. Addendum: My Case Medium Stockman with the real bone, navy blue slabs, arrived today and it is beautiful. I have poured over it and can not find one thing in it or on it that causes me any reservation for having bought it. Super pleased. Buck Knives - make a note of it! Buck, your biggest mistake was to have your knives made in China... like the one I threw away. And even it was of better quality, fit, and finish than this USA made 303. I'm really not sure now that you ever came back. Congratulations, though. You just made another well pleased Case fan and customer! Addendum 2: I just bought two more Case knives. A Mini-Trapper with 'worn green' scales and a 'Tequila Sunrise' Canoe. Thanks again Buck!