dear, Thank you so much for your feedback, and sorry for the trouble you've experienced. we highly value your review. please check your email that we have response you.
VA
Vanesa
Horrible Experience!!!
Package has not arrived, customer service is nonexistent and my package is shown in another state. This is a disaster!!
I placed my order on 09/13/25, estimated delivery 9/17/25 but has not left NY. I might even loose the package, according to USPS.
Nobody has reach out to me, or said anything about the money I spend or if might get my package, USPS says postage has not been paid and they might keep the package as their property if it’s not been paid
Response from BTArtboxnailsSep 23, 2025
dear, Thank you so much for your feedback, and sorry for the trouble you've experienced. we highly value your review. please check your email that we have response you.
GR
Gaynell R.
I was looking forward to getting my…
I was looking forward to getting my order and it was supposed to arrive on the 16th and the 17th til it was sent back to sender with no explanation at all , so I for a refund.
Response from BTArtboxnailsSep 23, 2025
dear, Thank you so much for your feedback, and sorry for the trouble you've experienced. we highly value your review. Could you pls kindly send Email for more details to assist us in resolving this issue? Thank you❤️
our support team contact: [email protected]
CU
customer
False advertising and poor service
False advertising and poor service. First order wasn’t as described and I wasn’t allowed to return, despite their “satisfaction guarantee.” Second order is now shipped to the wrong state. Misleading, frustrating, and unreliable.
Response from BTArtboxnailsSep 19, 2025
dear, we're sorry to hear that our products didn't meet your expectations, we highly value your review as it helps us improve our products. Could you pls kindly check your Email for more details to assist us in resolving this issue? thank you so much !
TI
Thái N.
scam
Scam project does not pay commission to affiliates, you should stay away
Response from BTArtboxnailsJul 21, 2025
Thank you for your participation in our affiliate program. We appreciate your efforts and support.
However, our program policies strictly prohibit the use of Google brand keyword ads for promotion. Unfortunately, your account was found in violation of this policy, which has led to the termination of our partnership.
We understand this may be disappointing, and we encourage you to review our program guidelines to ensure compliance with future partnerships. If you have any questions, feel free to reach out.
Thank you for your understanding.
PJ
Paige J.
Would not recommend
I purchased several products from BT Artbox, including a set of nails, the base and topcoat duo, and the UV glue, and I am incredibly disappointed. These products do not live up to their claims.
First, the UV glue is almost impossible to use properly. You have to apply and cure one nail at a time because the nail constantly slips around on the glue. Even when you manage to cure it, the nail doesn’t sit securely unless you’re physically holding it down under the lamp. Despite all this effort, the nails still don’t adhere properly and start lifting almost immediately, leaving noticeable gaps.
The glue has also been incredibly damaging to my natural nails, severely affecting my nail beds. To make matters worse, the glue is extremely difficult to remove, which only adds to the damage.
As for the base and topcoat duo, they peel off and chip far too easily. While the nails may look okay on the first day, by the next day they appear chipped, stained, and far from what I’d expect for the price.
Overall, these products do not deliver on their promises. For the cost, I expected results that resembled a salon-quality manicure, but instead, I got something worse than cheap stick-on nails. I feel completely dissatisfied and regret my purchase. Save your money and avoid BT Artbox.
Response from BTArtboxnailsMar 28, 2025
Sincerely apologize for what happened to you; The use of glue is different for each individual, Try a different kind of glue, a different way to get a different result,we will contact you , and hope we can have a pleasant journey of exploration.
KM
Km
SCAM! Don’t order from the Amazon account!
Ordered the XCOATTIPS® French - Long Square nails from Amazon and got scammed, so beware before you buy. They sent me 7 packs of press on nails that are a cheap brand instead. Not what I ordered and couldn’t receive a refund.
Response from BTArtboxnailsJun 21, 2024
Hi, May I have your order number for further checking? Did you receive any help on the order platform?