Jade R.
TERRIBLE logistic provider
They use YunExpress as their logistic provider, who have shocking bad reviews. 1.5 stars. I’ve had issues with the ‘last-mile handover’. It seems to be lost/stuck at a sorting centre in London. BTArtboxnails customer service report that they’re awaiting for Royal Mail to collect however, they’ve confirmed that they haven’t receive any information about the items. They said this is highly unusual and they suggested that i request a refund, as they believe it may be lost. YunExpress has not sent them any information/tracking for this item and they do not even know where it currently is. BTArtboxnails also said that it may be due to black Friday and Royal Mail being sort staff. The items were placed well before Black Friday and Royal Mail reported that they’re not expressing any delay. It seems the ‘last-mile handover’ is a common issue with YunExpress. YunExpress has not responded to me at all. BTArtboxnails, in my opinion, has not taken any responsibility for the issues and have not really done anything to resolve this. It a shame because the product seems to have great reviews however, they’ve knowingly using a shocking bad logistic provider. In my opinion, they aware of the delays at this stages of delivery and seem to care very little and will just dismiss your concerns. I’ve recently ordered from another brand, which were delivered within 3-4days. With lovely personal touches.
Response from BTArtboxnailsDec 5, 2025
Hi, jade We’re so sorry to hear your order hasn’t arrived yet. This is definitely not the experience we want for you. Thank you for sharing your feedback. 💖 Please reach out to us at [email protected] or start a chat on btartboxnails.com with your order details so our team can review your case and help resolve this as quickly as possible! Thank you again for bringing this to our attention. 💅