BSN SPORTSReviews of bsnsports.com

Placed an order in July. I knew the order would not arrive till the end of August. Totally fine. Here we are in the first week of September and nothing. NO UPDATE and NO PACKAGE! Customer service lines are down. Live chat is not so live. It just directs you right to the website. I tried tracking my order, nothing. It literally said 00/00/0000. This is super frustrating as my son's college team already had their first game. I will never use this site again. Extremely frustrating.

Ordered a letterman jacket for my daughter. Said it would take 5 weeks for basic jacket with name embroidery. When received it was not the correct jacket. Decided to order from local business and was able to receive same name brand jacket within 5 days. Even the local business questioned why an in stock jacket would take 5 weeks.

Stadium Seating Inadequate Poor Quality I have been trying to reach customer service via email, sent them numerous emails and they have not responded to my return email. It will almost be too late for me to return and I am out $100 for poor quality and inadequate stadium seats that barely have any padding or any lumbar support.

I spent 2 hours this morning trying to place a \$275 order on the website but was unable to complete it. I then called customer service and spent another 1.5 hours placing the order with a representative. At the end of the call, I was told that my order couldn't be processed because I had attempted to place it too many times that day. After hours of effort, I still wasn’t able to complete my order and now have to start the process all over again. Thoroughly unimpressed.

So disappointed in the customer service of this company. Lazy.

I echo what so many other have said…website is absolute trash.. sent email since chat is not monitored 1/2 the time was told to do xyz but that didn’t work so called the number I was given…received a message that I was calling after hours even though I wasn’t I guess they just come and go as they please… I’ve never had to work so hard to give a company my money before… At this point they are not going to be getting it…after reading these reviews , they might of save me the hassle of actually ordering something and then having to deal with shit product!

Avoid this store!!!! if you order from their “selected” items it’s all considered “custom” & you can’t return or exchange. You are stuck with the item. Their return & exchange policy mentions customer but to me custom is you are adding to the item already displayed! for example if you want to add a name, number etc to what they are already displaying in their site. Very misleading!!

I ordered team gear for my son as part of his uniform. I ordered youth sizes and they sent Adult XL sizes. They refused to fix the issue as all items are "custom" and "non refundable" according to customer service... even though it was their mistake! It also took over 5 weeks for my order to arrive and I can't even have the issue fixed. They won't even let me reorder for my son if I paid for it because the "shop was closed"... except they have all the files?! I'm so frustrated! The quality of the items are also terrible. The printing is off-center and slightly diagonal one on shirt, then the other shirt is completely see-through! My husband can't even wear them to support the team because it's almost like wearing a mesh shirt they are so thin and see-through. The customer service person said the quality issue is also nonrefundable.