William M.
No customer service or appreciation for returning customers.
I purchased a quarter of beef from Bryant beef in the summer 2022. It was very lean cuts, and great tasting meat. I was happy to be able to purchase from a local farm and mostly because my grandparents used to have a dairy and beef farm two and a half miles from them. This is where I spent most of my childhood. In July 2023 I purchased another quarter of beef from them. Not at all lean. Walmart beef doesn't have this much fat. I have had to remove approximately one third fat from each steak and roast before cooking. I was very disappointed with this, but figured it was a new processor, and I would bring it up when I made my next order. In September, I noticed a large roast ($34.98) in my freezer had lost its vacuum, or wasn't properly sealed in the first place. My wife went through the remaining meat, and found a pack of New York Strip steaks ($30.08) that had lost the seal also, but didn't appear to be frost on it. So, I decided to grill them the next day. I took one bite and realized it was no good as well due to losing its vacuum. I called about the issue of the meat losing the seal and getting frost bit. They will not due anything about it. They said if it would have been within 30 days, they "might" have been able to do something. I won't be making any more purchases from them in the future! No customer appreciation for returning customers. I have also read reviews on other sites, with the excessive fat, and losing the seal issues.