Brussel's BonsaiReviews of brusselsbonsai.com

My experience with Brussel's Bonsai was displeasing! After ordering a serissa bonsai and upon it's arrival, the appearance of the tree was completely contrary to the pictures online. With knowledge that the tree's roots would be exposed and a cascading appearance to the trunk, the tree I received was damaged. The roots were almost completely detached from the soil and the base of the trunk was completely detached/exposed from the soil and completely leaning on it's side, NOT cascading! After explaining the condition of the tree and sending pictures, Chris continued to challenge my description and try to convince me that the tree's appearance was not in error. Eventually spoke with Brussel and reiterated the aforementioned description and was met with resistance and discourteousness. After telling Brussel the tree was not what was advertised online he told me to return the tree, he would send me pictures of other series's to choose from, and mail me one of my choice. I mailed the tree back to Brussel's Bonsai and never received any correspondence, a call, or an apology. After a week, I called and requested a refund. Lost almost $100.00 with this company! Totally unprofessional behavior, poor quality bonsai, and impolite attitude! Don't recommend!

Don't expect this company to stand by their product. I received one as a gift and over the winter all the leaves fell off. I thought maybe it was just going through a normal process, but it never came back. I emailed to ask for advice and they essentially said, sorry, your plant is dying, too bad for you. The 30 day return period was long over. Terrible customer service.

Horrible experience ordered3 bonsais—1 was DEAD ON ARRIVAL—ABSOLUTELY NO HELP FROM THEIR JOKE CUSTOMER SERVICE. BE WARNED OF THESE JOKERS SELLING DEAD BONSAI. IF YOU WANT DEAD BONSAIS ORDER BRUSSELLS👎🏻