Michael G.
They took my money and disappeared.
They took my money and disappeared.
Response from BrushWizSep 6, 2021
Hi Michael, Thanks for sharing your feedback and we’re sorry your experience didn’t match your expectations. Due to the nature of our business, most items are made-to-order painting assignments, which has a standard processing time of 14-21 days. Because of that, we do our best to make the process as efficient and simple as possible; this means that you will receive an email confirmation just as soon as your order is complete, and this email will contain a link to photographs of the finished composition. When you approve it, your painting will be readied for shipping once it dries properly. We guarantee 100% satisfaction of our clients and wont ship the painting until your approval. Michael, we sincerely apologize for any inconvenience you may have experienced with our ordering process. At BrushWiz, we prioritize customer satisfaction and anything less than ensuring you are completely happy is not acceptable. We’ve like to discuss your experience in detail to see how we can improve our process and more importantly to resolve this issue immediately. Please reach out to us directly at [email protected] at your earliest convenience. Best regards, BrushWiz