Bruce BoxersReviews of bruceboxers.com

The last order you sent was 2XL. That is not the size I ordered. What to do?

This site is a scam. They do not tell you that all returns must be returned to China. They do not provide any assistance in terms of Commercial Invoices needed for international shipping. They only provide a simple return form to include with the shipment, but has no useful purpose for the actual shipment. They do not state that all return shipment costs are the full responsibility of the customer until you tell them you want to return the product. The return shipment costs are hundreds of dollars, far exceeding the cost of the goods being returned. They are knowingly deceiving the customer since the return is highly unlikely given the cost to return. Who researches the cost of a return before purchase, especially when they do not tell you where they need to be returned or that the customer must pay for the return? The product did not meet the advertised performance expectations either. This is not standing behind your product, especially when they claim you have 30 days to return if not satisfied without telling you that the customer must pay the return shipping costs and that they must ship to China for the return.

Disappointed with boxers, hoping they would replace the Depends that my husband is currently wearing. He has Alzheimer's and is totally incontinent. He is unaware of when he soils his briefs, so it presents a challenge to keep him dry. I would like to see someone design a brief that has the waterproof liner sewn on the sides of the brief as well as in the front and backside. My challenge is keeping the urine within the brief and stop the leakage around the leg openings. It's unfortunate that these expensive boxers didn't work for us.

Would have never ordered if I had known they ship from china. Website shows a San Francisco address. Return items must be shipped to China at receivers expense. I would imagine that cuts down on their refunds. I’m 11 business days into shipping and item is waiting in Chicago for USPS to pick up. A Christmas delivery for my elder father is doubtful. Last purchase from Bruce, whenever it arrives.

I don’t know about any experience. The wrong size was accidentally ordered, a reduced discounted reorder was promised several times, but the discount code has not functioned. So, I’m clueless about it or the company’s effectiveness.

These are diapers, which makes them unwearable, unless you are about bedridden. There is no procedure for returning them.

Not leakproof! After a few hours leakage so bad you could see on my jeans. Tried to get the satisfaction guaranteed or money back policy invoked, you have to send the product to China on your own dime which costs over 50% of the price of the product or accept a 15% “ I’m sorry our horrible product didn’t work and here’s what we’re going to give you for money back” offer. I would not recommend buying this product or ever dealing with this company.

Rating is based on return experience. I bought for my husband who wears Depends. Thought these for doctor visits, medical procedures, etc. He didn't like them. I asked to get a refund. I could ship them back to China, at costs of $125 -$175 (my responsibility) OR get a 15% refund (14 buck on a $90 purchase. This is a rip-off.