BRPReviews of brp.com

Customer service is not acceptable. Since purchasing this boat, I have experienced an extraordinary number of mechanical, electrical, and safety-related problems. The boat has been in the shop approximately 13 times, despite having only 34 hours of use. It has spent more time in the shop than it has on the water. The problems have included: - Numerous computer and software updates intended to correct recurring problems. - A blown exhaust manifold. - Repeated instances of the boat going into limp mode. - An incident where I had no brakes and no reserve, creating a serious safety concern. - Four separate occasions where the boat had to be towed off the water. - The most recent breakdown involved the boat overheating. - Recurring battery-drain problems. - Continued failures requiring the boat to return to the shop after outings. These are not isolated or minor issues. They have continued despite repeated attempts to diagnose and Attempted repairs! They don’t stand behind their product which is sad. They got their money so who cares if the product is garbage

⭐ 1 STAR — BRP/SEA-DOO WARRANTY IS WORTHLESS Absolutely disgusted with BRP/Sea-Doo. We didn’t just purchase an expensive Sea-Doo—we paid extra for an additional FIVE-YEAR WARRANTY because we thought BRP would actually stand behind its product. What a waste of money. Our Sea-Doo suffered a serious hull failure with no known collision or impact. The dealer physically inspected it, found no evidence that the damage appeared impact-related, and submitted multiple rounds of photos and videos. BRP still denied the claim from behind a desk. Their explanation? The damage could be from impact, trailer loading, transportation, or some unidentified external object. So basically: they don’t know what caused it, but they’re sure it isn’t their problem. Even better, BRP acknowledges the failure occurred in an area of the hull that naturally experiences higher stress concentration. If we hit something hard enough to fracture the hull, SHOW US THE IMPACT DAMAGE. Show the scrape, gouge, or actual evidence instead of throwing out a list of theories. We specifically spent MORE MONEY for FIVE YEARS of additional warranty protection, only to discover how little that warranty seems to mean when an expensive failure actually happens. BRP doesn’t stand behind its products—they stand behind their denial letters. Never again. Buyer beware.

I purchased a 2026 Seadoo GTX limited in the beginning of June 2026. When I call customer service for issues or questions, a ticket gets created and I get a generic "someone will contact you". I received no help with the issues, so I took it back to the dealer, they also created a ticket with Seadoo.....almost a month later and Seadoo has not responded to the dealer either. The reps that answer the phone are receptionists, nothing more. Whether it is help with their app or questions about your machine, they have exactly zero useful information, they simply create tickets that either don't get answered, or, and this is my personal favorite, the one response I did get after waiting eleven days, was we aren't telling you that. The machine is nice, it would be great if the features I paid extra for actually worked. The issues I am having are known issues that can easily be found in a Google search. Most find their resolution with a dealer, my local dealers can not find the solution, and BRP won't respond to them.

I purchased a brand new 2022 Sea-Doo RXT-X 300 expecting reliability from a premium brand. After only 42 hours of use, the engine failed. This is not normal wear — this is a failure that strongly suggests a defect. Despite this, Sea-Doo declined to provide any goodwill support, stating: “Sea-Doo has officially declined to provide goodwill in this case.” No meaningful investigation. No accountability. No effort to support a customer facing a major failure on a nearly new unit. Instead, I was left dealing with: • A failed engine at 42 hours • A dealership pushing expensive repairs • An insurance company denying the claim For a premium brand, this response is unacceptable. When a product fails this early, customers expect the manufacturer to stand behind it. In this case, that did not happen.

Sea-Doo 2022 Fish Pro Trophy 170 B.E.S.T. Warranty is the WORST My steering harness needed to be replaced. Ski would not start. The dealer told me there was no sign of any problem on the outside of the harness. I had purchased the extended warranty that ran through June 2026. BRP said the harness was not covered under the warranty. I would definitely recommend NOT buying any BRP warranty. Save the money for future repairs.

Bought a 2024 Seadoo Switch. Nothing but issues with performance, jet alignment and steering from day one. Went back and forth between dealership and BRP for 5 months essentially couldn't use the boat. BRP was HORRIBLE at communicating testing steps with the dealership. At one point they advised the dealership to return the boat to me as there was noting wrong (despite the boat maxing out at 30kph when the average one does 70kph). After 5 months the dealership tech found the supercharger hose was not tightened from the factory. 5 second fix. All summer unable to use a $55,000 purchase. After MONTHS of fighting with this, all BRP offered for this was the warranty time back that it sat in the shop for. William Gilbert from BRP made it clear he was the "first and last" point of contact for me as he was "as high as it gets" with BRP. He also advised that if I wanted to trade the boat in he would work with the dealership and the trade in difference (with 10 hours on the boat most of that testing) would be around $17,000. So with 10 hours on a BRP product they are saying it depreciates 30%. PLEASE PLEASE do not buy from BRP ! They DO NOT stand behind their product. I will be sharing this story with every review and social media account I can to ensure no one else goes through this with BRP.

These boats are trash. Here is why.... I bought the Switch Cruise and it has been nothing but problems. Its had an engine recall because the engine was taking on water. Followed up by a recall where they caulked the front of the boat out of fear of it sinking (looks terrible). Followed up by the boat almost sinking with my entire family and 9 month pregnant wife 2 miles off shore. My two year old boat has been in the shop for 6 months now... after nearly sinking with my family onboard they found that a seal in the boat went bad and the hull takes on water. They are requiring for the use of a crane to split the boat in half and fix the seal. Its an enormous repair that the dealer feels they cannot do and BRP refuses to work with me to find a resolution. So there my boat sits, with only 25 hours on it, and 2 years of use, completely junk, and BRP unwilling to resolve the issue. DO NOT BUY!

I bought a evinrude g2 300 hp with 10 years warranty in 2018 This engine has had problems since day one I have lost the last 3 seasons due to engine failure going back and forth to the dealership doing a 60 miles round trip every time, The dealership in Hayling island(uk) is not interested in warranty work due to being dumped by Brp, The final straw came when we my wife and myself went out on the Solent testing last May, again after repairs being done and after 20 minutes running we had total power loss, Now drifting near a main shipping lane( cruise and container ships) we were towed in to safety after an hour, The dealer has just repaired it this week from having it since the 1st week of May 2025 I asked the question to the dealer would you put this engine on your boat and there answer was NO! Brp customer care is actually so atrocious it’s unbelievable (Samuel Poulin) They offered me compensation of €1300 to only to be spent on Brp products(what a joke) Not interested in there product that is not fit for purpose after 7 years with 3 years remaining on the warranty All they do is totally mess you around sending emails with not actually addressing the problems Brp you should be ashamed of yourself