barbara S.
Horrible experience with Brownmed return / refund process
I have now been waiting 6 days for a refund to my card account that was promised within 2 to 3 days after receipt of my return. I had to return the wrist brace that I ordered because it was too tight and didn't fit, despite using their recommendation on the size. I also had to pay up-front for shipping (Amazon is free), it took 5 days to get to me (Amazon takes 2 days), had to pay for return shipping (again Amazon is free), the refund process has taken 6 days and counting so far (Amazon takes 2 hours), and I have wasted more than an hour in communication with customer service to find out where my refund is (this rarely happens with Amazon). Brownmed is uncompetitive in the online shipping and return/refund process, and I will never buy another item from them. If I was able to, I would rate them a "0".
Response from Brownmed, Inc.Aug 6, 2025
Hi Barbara (and Thomas), Thank you both for sharing your feedback. We’re sorry to hear about your experience and want to reassure you that the refund has been processed. Our finance team also sent a confirmation email with those details. Please note that it can take up to 7–10 business days for the refund to show on your bank statement, depending on your bank’s processing times. As a courtesy, we also refunded the original shipping cost, which is not typically part of our return policy. We appreciate your comments and have shared them with our team as we continue to improve our processes.