T.K.
Deeply disappointed for lack of toner cartridge warranty
Their printers are unquestionably of exceptional quality and build in comparison to two other major brands I owned. Unfortunately, they do not provide with ANY toner cartridge warranty even in cases that the cartridge happens to be defective not due to user's fault. I have been using consistently Brother OEM cartridges because I simply do not trust the competitively priced aftermarket cartridges. My black OEM cartridge (costing over $88.00 tax included) went bad with 90% of toner remaining. For the record, the printer is being used lightly, exclusively for home office needs. All company recommended tests indicated that it was defective and should be replaced. THAT IS WHEN I DISCOVERED THAT BROTHER DOES NOT OFFER ANY TONER CARTRIDGE WARRANTY. Out of necessity I purchased and installed a replacement OEM cartridge which confirmed that the cartridge in question was indeed defective. Repeated call attempts to express my disappointment to customer service resulted in automated voice announcements that expected waiting time on hold was over one hour and twenty minutes, which is simply unacceptable. Regrettably, I must absorb the loss. Very disappointing...