State to State Moves IncReviews of bronzestarmoving.com

Response from State to State Moves IncSep 21, 2023

Hello Craige, Thank you for sharing your feedback, and I appreciate your detailed account of the situation. It's crucial for us to address your concerns and provide clarity. Upon Further investigation into this matter, I would like to address a few key points you are not including in this review. Regarding the name "Bronze Star," you've clarified that it refers to the United States Armed Forces decoration, which provides context our name Bronze Star is for The Bronze Star Medal (BSM) is a United States Armed Forces decoration awarded to members of the United States Armed Forces for either heroic achievement, heroic service, meritorious achievement, or meritorious service in a combat zone. The medal can be earned through heroic achievement or heroic service that shows extraordinary bravery and courage during combat operations. It can also be awarded to those who perform their duties in a meritorious manner in a combat zone, even if they do not directly participate in combat action. Many members of the military are honored to receive this medal for their service to our Country. We are military friendly servicing more than 1-200 moves annually under military member moves. We love our Veterans!!! We understand that moving can be a stressful time, and our goal is to ensure a smooth transition for our clients. It's also important to clarify our role as a broker. We work within the guidelines set by the US DOT FMCSA and provide binding estimates to our customers. The revision process is intended to ensure that the moving services are adequately prepared for the items being transported. We appreciate your flexibility in providing additional information and photos to help with this process. We understand that the added packing requirements for certain items, like taxidermy animals, resulted in an increase in the estimate. While we strive to maintain transparency in our pricing, we also prioritize the safe transportation of items, which can affect the space and materials needed. We always try to make sure anything needed for this move is ordered and priced ahead of loading. We did a quality assurance call when you sent in the pictures of all these items, none were taken down off the wood plaques some were on see nary like the goat on a log looking like it was jumping down off rocks. None of these animals were packed by you or created ready for loading. You had all of these animals on stands or sculpted scenery not disassembled booked created ready to go. Your price increased for the amount of special packing you would require and we are an interstate household goods carrier/broker. These are not standard pieces of furniture the movers can even disassemble and be covered under the carrier's insurance. Our aim is always to provide excellent customer service and ensure that our clients are well informed about their moving plans. You did not order any packing to be done on the original estimate. This was not disclosed to us prior to the scheduling of the move. We move taxidermy statues in many residents homes that have these pieces packed professionally by a 3rd party that specializes in packing these. The price you were given reflected the services you wanted and ordered last minute.We also want to clarify that your reservation fee is non-refundable, but it can be applied to another move or transferred to a friend or family member's move within 24 months. We appreciate your understanding of our role as a broker and your willingness to work through the challenges you faced during this process. If you would like to reschedule the pick-up and have time to pack these items securely, please let us know, and we'd be more than happy to assist you in moving forward. Your feedback is valuable to us, and we're committed to addressing any concerns you may have. Please let us know if you have any further questions or requests. Your satisfaction is our priority.

Response from State to State Moves IncAug 22, 2023

Dear Sarayu, Thank you for sharing your feedback. We appreciate your concerns and would like to clarify a few points. Our team has been dedicated to maintaining open lines of communication through emails, calls, and texts, ensuring a seamless experience for you. We want to assure you that our credentials are verifiable, as we are registered both as a Broker and Carrier entity on the FMCSA DOT GOV website. This registration serves as proof of our legitimacy and credibility as a motor carrier/broker this information is all able to be viewed directly at https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=30179383&id2=31965229&f=search%3D3%26CNS%3D1%26CN%3DBronze%2BStar%26DOT%3D%26MC%3D%26Submit%3DSearch. Regarding the quote provided on May 10th, 2023, we ensured that it included all relevant details and adhered to the required legal standards. Our goal is to offer transparent estimates that encompass all items and services requested. It’s essential to note that binding estimates are calculated based on the inventory list provided by the customer. Any additions or modifications to the inventory list will naturally affect the final cost. Understanding Your Estimate- By signing this Binding Estimate for Services, the customer is acknowledging and agreeing to the following: This BINDING estimate is based upon the specific list of items to be moved and services ordered as listed on the estimate. If the inventory is correct, remains unchanged, and the services to be performed do not change, then the estimated cost will remain the same. However, if additional inventory is added or if extra services are added, then the estimated cost will change. Make sure everything you are planning to move is listed on your articles list. If additional services are needed make sure they are listed on this estimate. Additional services included, but are not limited to, packing, storage, long carry, shuttle, stairs fees, and expedited delivery. This document is an estimate only; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed. To avoid unexpected charges, we took the initiative to reach out to you on June 16th and revised the estimate, incorporating the changes you had requested. This included a considerable expansion in inventory and distance. The updated estimate of $4,715.16 reflected the increased scope of the move, encompassing additional services and accommodating the long journey from California to Brooklyn, NY. We also aimed to be upfront about potential additional fees, such as those related to stairs, long carry, and shuttle service. These were outlined in the estimate to ensure complete transparency. Our intention was never to hide any costs or services. While we understand your frustration, it’s important to highlight the significance of notifying us about modifications to the move’s details well in advance. This practice helps us provide accurate estimates and avoid any surprises during the pick-up process. We genuinely regret any misunderstanding that led you to feel dissatisfied. Please know that we always strive to address our customers’ concerns promptly and professionally. We are disappointed that you felt compelled to label us as a scam, as this does not align with our commitment to delivering high-quality service. We sincerely hope that your move to New York goes smoothly, and we remain available to assist you with any future inquiries. Thank you for considering us for your relocation needs. Best regards, Bronze Star Moving and Storage Chloe Miller

Response from State to State Moves IncAug 21, 2023

Hello Terri, We truly appreciate you sharing your experience with us, and we apologize for any miscommunication or frustration you may have experienced during your move. Our goal is to ensure a smooth and stress-free moving process for all our customers, and it seems we fell short of your expectations. We understand that moving can be a challenging and overwhelming task, and we sincerely regret any inconvenience this caused. Our customer service department worked diligently to assist you throughout this process, and we want to address your concerns. We were booked 4 days before you needed the pickup of a long distance move. Most clients book moves 30 days at least ahead of the dates they need to make preperations. When we initially scheduled your move, your shipment fell under the 2,000 lb minimum. We provided you with a Binding Moving Estimate in accordance with regulations and US DOT guidelines. It's important to note that this type of estimate locks in the price as long as you don't add additional items or services beyond what's specified. We attempted to communicate with you before the move to review the inventory and ensure accuracy. However, due to the last-minute scheduling, we couldn't conduct a comprehensive update call. We emphasize that advance planning and communication can greatly contribute to a successful cross-country move. During the loading process, the movers promptly notified us of a significant increase in the size of the shipment compared to what was initially communicated. We immediately provided you with options: - you could keep the original inventory and price, - 2nd option you could have choosen to include the additional items and receive a revised estimate. Unfortunately, you declined both options and decided not to proceed with the move. We understand that emotions can run high during a move, and it's our aim to provide transparent and accurate information. We do acknowledge that our communication could have been clearer and more upfront about our role as a broker in the moving process. We want to assure you that our website openly states our status as a licensed interstate household goods broker and common carrier. " You can view all of this openly on our webiste which is legally oporating and upfront with who and what we are. www.bronzestarmovingandstorage. The problem was you started to talk to other movers after refusing the bid with the new list of inventory you wished to add on the day of loading. They told you "bait and switch." Not a carrier. Also even saying how moving compared to a death in the family or as emotional as getting married or divorced. However, we addressed all your concirnes and we rehendered service as we stated on your Binding Moving estimate. We can not ask movers to move items free of charge. Here and there we do for smaller items like a few extra boxes. This was not a few extra boxes. We respect your decision to share your experience, and we are committed to learning from this situation to better serve our customers in the future. We're truly sorry that your moving experience didn't meet your expectations, and we genuinely wish you the best in your future endeavors. Take care and all the best, Chloe Miller " You can view all of this openly on our webiste that is legally oporating and upfront with who and what we are. www.bronzestarmovingandstorage. The problem was you started to talk to other movers after refusing the bid with the new list of inventory you wished to add on the day of loading. They told you "bait and switch." Not a carrier. Also even sayinghow moving compared to a death in the family or as emotional as getting married or divorced. However, we addressed all your concirnes and we rehendered service as we stated on your Binding Moving estimate. We can not ask movers to move items free of charge. Here and there we do for smaller items like a few extra boxes. This was not a few extra boxes. We wish you the best of luck! Take Care!

Response from State to State Moves IncJul 27, 2023

Hello Christopher, We appreciate your feedback and are sorry to hear about the challenges you faced during your move. We would like to address the points you raised and provide some clarifications. As a registered Broker and Carrier, we work with licensed household goods interstate carriers to handle the actual moving process. These carriers are carefully vetted and authorized to transport your belongings. It's a common practice in the industry to work with local agents for loading and unloading based on the location and regulations. Regarding the delivery timeframe, we understand the importance of timely deliveries. However, there are several factors beyond our control, such as weather conditions, driver hours, and logistical constraints. The estimated delivery timeframes are provided to give you an idea, but they are not guarantees. We cannot give dates because there is to many factors out of our control. Such as if you change the date, if you can’t receive the shipment right after loading, or when you will be at the house to accept the shipment, weather, time of year. In your estimate based on the miles you were going it states the time frame. That states this is not a guarantee for delivery in your estimate. You were going over 2000 miles 5 days is the soonest by law up to 21 days: Delivery ETA Schedule: 0-500 miles: 0-10 business days. 501-1000 miles: 3-14 business days. 1001-1500 miles: 2-21 business days. 1501-2000 miles: 5-30 business days. 2001-3300 miles: 3-30 business days. Maximum: 30 business days Additional fees for services like shuttle, packing, and other optional accessorial services are listed in the estimate and clearly explained in our terms and conditions. Any requests for such services are acknowledged before loading to ensure transparency.In your terms its stated what each additional service needed would cost: Optional Accessorial Services and Additional Fees (if applicable to the move): It is customary for the carrier to offer additional service options to the customer. Optional services include, but are not limited to, storage, packing, materials, unpacking, appliance servicing, shuttle, long carry, rigging hoisting and lowering, wooden crating, exclusive use of vehicle, guaranteed delivery, etc. If customer orders an additional service or an additional service is required to complete the move then the charge for the service will be added to the final bill. Optional Accessorial post contract services not included in your estimate include: •Shuttle service: if a semi-trailer cannot get reasonably close to the building or house for unloading/delivery, a shuttle truck may be required to perform relocation at a minimum charge of $300.00. No charge for shuttle at loading.•Packing of fragile/delicate items (such as TVs, glass, etc.); packing and crating services not already listed within proposal The charges for shuttle service and additional packing were agreed upon and signed by you during the loading process. These fees were not imposed after the fact, and we cannot modify them after they have been agreed upon by both parties. Your shuttle feel was $500.00, packing that you ordered with your mover at loading was $500.00 and you were not charged for any additional space inside the truck that you increased. We apologize for the inconvenience caused by any damaged items during the move. We take these incidents seriously and are here to assist you in filing a claim for the damaged belongings under the basic value insurance. Your feedback is essential to us, and we will take your experience as a learning opportunity to improve our services. We genuinely value your business and are committed to ensuring a better experience for our customers. If you have any further questions or require assistance with the claim process, please do not hesitate to reach out to our customer service team. Thank you for sharing your concerns, and we hope to address any outstanding issues promptly. Sincerely, Customer Support Team

Response from State to State Moves IncJul 12, 2023

Dear Sadie, Thank you for taking the time to share your feedback about your experience with Bronze Star Moving and Storage. We apologize for the inconvenience and disappointment you have expressed. However, after conducting a thorough search in our system, we were unable to locate any records associated with your name or the review you mentioned. I have looked everyone up in my scheduled move and I tried to locate your email on trust pilot. Please provide me with a job number and name on file. There is a carrier out of CA with the name Bronze Star and sometimes people do get that confused. In order to address your concerns and investigate the matter further, we kindly request that you provide us with some identifying information, such as the name on the file, your Job ID #, or any other details that could help us locate your file in our database. With this information, we can promptly look into the matter and provide you with a more accurate response. We value our customers' feedback and take every review seriously, aiming to provide the best possible service to all our clients. We appreciate your understanding and cooperation in providing us with the necessary details. Please feel free to reach out to us directly at 888-610-5045 or respond to this message with the requested information. Once again, we apologize for any inconvenience caused and look forward to assisting you further. Best regards, Bronze Star Moving and Storage

Response from State to State Moves IncJun 29, 2023

We reviewed this job. I am sorry that your expectations did not match the service. You were told the movers come in and pad wrap and blanket wrap all furniture. You let Nicholas know that you had more boxes and not much furnture. He said the movers would come in and load the boxes. No packing other than the pad wrapping and moving tape is included. If we had known you had none of your items packed up we could have ordered packing materials to be brought by the movers to pack up your belongings for you. At the loading when the driver arrived nothing was packed and the drivers gave you a good discounted price and packed up and delivered all of your items as what is stated in the estimate. There is no resolution to come to because the service was exactly what you received. I am sorry for the inconvenience it was for you. We gave you a call again before loading to review the inventory and you explained nothing changed. So we as your broker cannot correct services that weren't ordered on the original estimate. Thanks, Bronze Star

Response from State to State Moves IncJun 2, 2023

This client has left two reviews One updated below and this one. Please remove one of them @ Trust Pilot. Thanks

Response from State to State Moves IncApr 5, 2023

Hello Trust Pilot, we are currently dealing with the Cheif, Commercial Enforcment and Investigation Division of the US Deparment of transportation. We are also involved with Terry's attorney, LANDERHOLM. I am addressing Trustpilot as we are not to be in communication with Maupin according to our attorney. I can upload all documents submitted and the replies showing we did not breaking laws and or regulations while also aquiring all documents required by law. The Maupins have received our replies and because no further action can be taken they are now attacking us via reviews. I am going to upload all douments and replies. We are also currently removing the false complaints against our US DOT number. We have had a majority of the Maupin's reviews removed from other platforms. - Your client updated and added inventory to the estimate with our quality assurance advisor and added additional packing services. All of which was requested by the Maupins to be added. On the day of loading, which was their preferred date for pickup, the movers by law did not begin loading anything without the customer's approval, especially if there were additional items not listed on the estimate. The Maupins decided to add the entire contents of a shed even though they said they would not be taking them, however, at the last minute decided to take them. The movers walked through again and listed off the additional items and the additional cubic footage the additions would take up inside the truck, as well as any and all packing or additional services. The Maupins agreed to the charges and were aware of these charges prior to anything being loaded onto the truck. They agreed and signed the Binding moving estimate as well as the revised Bill of Lading. Your 110% does not apply to Binding Moving Estimates, only non-binding moving estimates. We make our clients aware of the prices so that they can decide if it is something they can afford to do or not prior to the beginning of service. All of the updated laws are available for you on the US FMCSA.gov. I will be submitting all of this to the formal complaints field against my business in order to have them removed. I can as well send all copies of your client's Binding Moving Estimates, all charges were clearly stated and we followed all policies, guidelines, and laws from the US Department of Transportation. https://www.federalregister.gov/documents/2022/04/26/2022-08808/implementation-of-household-goods-working-group-recommendations Before loading your household goods, and upon mutual agreement between you and your mover, your mover may amend an estimate of charges. Your mover may not amend the estimate after loading the shipment. The client agreed to the added charges and again signed the Binding Moving Estimate and revised Bill of Lading agreeing to all charges.