Simon P.
Appalling service
At the end of March 2020 I ordered some vitamins from Bronson Vitamins. Some two weeks later I followed up delivery ( 6 times) with no reply. Eventually Shawn Brooks replied and stated that the goods would be with me within 3 weeks from order. As three weeks passed I contacted Shawn again but once again he is not responding. I have requested a revised delivery date or a refund and none are forthcoming. I wonder if this company is real or a scam and advise caution is taken.Order ref 2000211873
Response from Bronson VitaminsApr 28, 2020
Dear Simon, Thank you for taking the time to give us feedback. We are very sorry you had a bad experience with your order delivery. Unfortunately due to Covid-19, we have had to reduce the number of staff in the lab and warehouse to try and prevent the spread of the virus. Also, many more people are ordering now than before so this is also causing a delay in the shipments. Normally we ship the orders the first business day after the order is placed and we are doing everything we can to get the order shipped as quickly as possible. It usually takes 14-21 business days for the orders to arrive in the United Kingdom. Please allow another week for the delivery of the order. Shawn answers 100s of emails in a day and we ship all around the world so it can take time to get a response via email. The emails are responded to in the order they are received and sometimes they are duplicated which can cause a delay in response. For more immediate assistance you can call our International number during normal business hours 1-801-443-3005. If you have any questions or concerns please do not hesitate to reach out to us we are happy to help. Bronson has been in business for over 50 years and your satisfaction is important to us. Please let us know if you have any other suggestion or concerns. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Service