Bronson VitaminsReviews of bronsonvitamins.com

Response from Bronson VitaminsMay 25, 2020

Dear Valued Customer, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was April 27th 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please let us know if you do not receive the order within 5-7 business days and we can assist you further. We do want to ensure you are satisfied with your purchase. Please do not hesitate to contact us if you need further assistance. you can call our international number 1-801-443-3005 or send an email to [email protected] during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care

Response from Bronson VitaminsMay 25, 2020

Dear Sylvain, Thank you for taking the time to give us feedback. We are sorry to hear the product was expired at the time it arrived; this should not have happened. There are procedures set in place to prevent this from happening and we will be checking in to this with the warehouse. The items have been removed from inventory until fresh stock is available and we have issued a full refund for the order. We will also be sending you further correspondence to your email address regarding this shipment. We want to make sure we provide our customers with the highest quality of supplements available. If you ever need assistance please do not hesitate to contact us. We are happy to help with any questions you may have. We want to ensure you are satisfied with your purchasing experience. You can call us at 1-801-443-3005 or email [email protected] for assistance during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service

Response from Bronson VitaminsMay 22, 2020

Dear Valued Customer, Thank you for taking the time to give us feedback! We are sorry for the frustration in receiving your order. We can confirm the order was shipped the first business day after it was placed, which was May 8th 2020. It can take 14-21 business days for your package to arrive since it has to go through customs. Our shipments have also been delayed due to changes in protocol and procedure during the pandemic. Please contact us if you do not receive the package within 4 to 5 Weeks. I have checked our emails and it does show we received and responded to several of your email messages. The responses to your email may have gone to a spam or junk folder. For more immediate assistance you can call our international number during normal business hours. Please do not hesitate to contact us if you need further assistance. At Bronson Laboratories, we take customer service seriously and are ready to answer your questions. please send an email to Customer Care at [email protected] or call our international number 1-801-443-3005 during normal business hours. Monday through Friday from 9:00 am to 8: 00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care