Samuel Joseph P.
The absolute worst internet experience…
The absolute worst internet experience from Bronson's Laboratories. My order took more than a week to arrive. I called several times and received poor support. The one person farted into the phone and hung up on me. I called the lead person and he himself gave no explanation of this situation and did not even offer an apology. My order never did make it on time. By the promise date etc. We will put in an overnight order. That never arrived.
Response from Bronson VitaminsFeb 22, 2018
We apologize for the experience you have received when purchasing from Bronson Laboratories. Your order was placed on a Saturday and we shipped the order the next business day, Monday. We utilize many of the most reliable shipping carriers balancing delivery with cost, in this case it was the USPS. The tracking information we provided below shows that once it left us, USPS did not provide the shipping services we expect for our customer and that we are used to. As we have reviewed this situation, it became clear that the misinformation from USPS, which we conveyed to you, caused a great deal of frustration. Ultimately, when we were going to reship the order to you on an expedited basis, we found your package was to be delivered the next day. We are responsible for the services that we provide so whether it is our shipping line or the carrier we selected, we have failed you and for that we are truly sorry. We have also investigated your call-in experiences and we are sorry for the miscommunication between you and the agents you spoke with. We have identified the conversation regarding the claim of our agent farting on the phone call and hanging up. We have listened to this call multiple times and interviewed the agent, we did hear a noise, but we do not feel that it is flatulence. Whatever the sound, the bottom line is that you came away from the call not feeling happy about how things were handled, and unfortunately you felt mistreated. That is the last thing we want any of our customers to feel, so we would like to offer you as a small consideration in light of the negative experience you had, we have noted your account with a 25% Discount if you would like to order again. Tracking History February 14, 2018, 2:47 pm Delivered, Front Door/Porch ROSEVILLE, MI 48066 Your item was delivered at the front door or porch at 2:47 pm on February 14, 2018 in ROSEVILLE, MI 48066. February 14, 2018, 9:41 am Out for Delivery ROSEVILLE, MI 48066 February 14, 2018, 9:31 am Sorting Complete ROSEVILLE, MI 48066 February 14, 2018, 5:22 am Arrived at Post Office ROSEVILLE, MI 48066 February 13, 2018, 1:26 pm Departed USPS Regional Destination Facility PONTIAC MI DISTRIBUTION CENTER February 11, 2018, 12:44 pm In Transit to Next Facility On its way to ROSEVILLE, MI 48066 February 10, 2018, 12:44 pm In Transit to Next Facility On its way to ROSEVILLE, MI 48066 February 9, 2018, 12:44 pm In Transit to Next Facility On its way to ROSEVILLE, MI 48066 February 8, 2018, 7:44 pm Arrived at USPS Regional Facility PONTIAC MI DISTRIBUTION CENTER February 8, 2018, 12:01 pm In Transit to Next Facility On its way to ROSEVILLE, MI 48066 February 7, 2018, 1:01 am Arrived at USPS Regional Facility DETROIT MI NETWORK DISTRIBUTION CENTER February 6, 2018, 12:06 am Departed USPS Regional Facility MID NY DISTRIBUTION CENTER February 5, 2018, 8:49 pm Arrived at USPS Regional Origin Facility MID NY DISTRIBUTION CENTER February 5, 2018, 7:34 pm Accepted at USPS Origin Facility HAUPPAUGE, NY 11788 February 5, 2018, 10:42 am Shipping Label Created, USPS Awaiting Item HAUPPAUGE, NY 11788