Clare D.
My order has never arrived
I placed an order on 21st December, no shipment email sent & I still haven't received my order, I've sent several emails but no response
Response from Bronson VitaminsJan 28, 2019
Dear Clare, Thank you for giving us feedback! We do apologize you had trouble communicating with us. We were happy we were able to reach you by phone earlier this morning. We have set up your order as a reshipment and it should arrive within 14-21 business days. As discussed earlier you can get immediate assistance by calling us on the phone or chatting with us on our website www.bronsonvitamins.com through our live chat feature. We answer the emails in the order they are received and this is why it can take more time for us to respond via email. We do appreciate you as a customer and want to ensure you are satisfied with your purchase. We are here to support your health and wellness intentions today, tomorrow and beyond. Please do not hesitate to contact us if you need further assistance you can send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Sincerely, Bronson Customer Care




