Joan H.
I ordered this product more than 6…
As a PS to this review, I have now heard directly from the company and appreciate the response and the action taken. Thank you :) I understand that protocols are different, but 6 weeks? In the meantime every other international order has arrived and could be tracked & traced en route. Also I checked spam as I was very keen to hear from you, so where the emails went is as much a mystery as where the product has gone. However I am very appreciative that you have now responded and will rectify the problem. Thank you again Original Post: I ordered this product more than 6 weeks ago and with a confirmation of shipping on 21 April 2020. It's now 2 June 2020 and I have not received either the product or a reply to the email I sent a week ago asking if they can track & trace it for me. Not impressed and not able to review the product.
Response from Bronson VitaminsJun 5, 2020
Dear Jenny, Thank you for taking the time to give us feedback! We are very sorry you did not receive our previous email responses. We have replied to every email you have sent. If you did not receive the email it may have been delivered to our junk or spam folder. We have set up a reshipment of the order 3000325795 shipping to the address you provided in your emails. Please check for our email correspondence we have sent you regarding this order. We are very sorry for the delay with the shipments, due to the pandemic there have been changes to procedures and protocol to ensure the safety of our staff and the postal carriers. Please let us know if there is anything else we can assist you with regarding this order. You can contact us directly by calling 1-801-443-3005 during normal business hours. Monday - Friday from 9:00 a.m. to 8:00 p.m. EST Saturday from 10:00 a.m. to 6:30 p.m. EST Bronson Customer Service