William J. L. J.
Product delay communication
No problem with product quality or effectiveness. On my automatic reorder, there is nothing telling me if it even exists after I sign in. I must call an agent who has no idea when it went out of stock or when it will be available again. No one ever told me that stock outage reports can be seen under each product display in the online catalog. I only learned about it accidentally after I had run out. It would help to receive an email notice against any unshipped order affected by outages so that temporary replacement action could be taken on my part. I have taken Digestive Edge for years and am now in my second outage with no lead time to make adjustments. An update on estimated product availability time would also help.
Response from Bronson VitaminsMar 12, 2019
Dear William J. L. Jette, Thank you for taking the time to give us feedback. We can see you have been a very loyal customer with Bronson Vitamins and we want to ensure you are receiving the best service possible. There are a few transitions in our procedures we are still trying to work out with our new ordering system, and with all changes problems can arise. We are sorry if this has impacted the service you received with us. Right now we are re-evaluating the Digestive Edge trying to decide if this product fits in our product line. We do have other probiotics available to ship right away. If you have further questions or want to make sure your order is correct, please send an email to Customer Care at [email protected] or call us toll-free 1-800-235-3200! Sincerely, Bronson Customer Service