Jessica L.
Order did not arrive in time, terrible cusotmer service
Ordered plenty in advance for a gift to be delivered on October 17th for my mother's 80th birthday. The item did not arrive until late in the evening on October 18th. Customer support (email only) blamed it on UPS and said they would 'talk internally about how to improve processes.' That didn't help me at all. Customer service was supposed to give me a personal call - they never did. They only refunded the shipping fee. DO NOT USE THIS COMPANY if you need your gift to arrive on a certain date. Poor customer service. Why have specific delivery dates if you can't guarantee arrival???? Will NEVER use this company again. Beware.
Response from Broadway BasketeersOct 27, 2023
Hi Jessica, Thanks for reaching out and we are really sorry your gift arrived late. We ship gifts on a specific date so they arrive ON the requested date and not earlier or later as that may spoil the gesture. I understand that you ordered a birthday gift to be delivered on October 16th. We shipped your gift out of our New Jersey fulfillment center and UPS states it was a 1 day transit so it should have arrived on the 17th per your order details. Broadway Basketeers shipped the gift on time however UPS delayed it by 1 day as stated in the UPS tracking "A late UPS trailer arrival has delayed delivery. We're adjusting plans to deliver your package as quickly as possible". Unfortunately, delays like these are out of the control of Broadway Basketeers however we still would like to make this right as we strive to ensure all our customers are 100% satisfied with not only their purchase but also their purchasing experience. Please reach out to our support again and request to speak with "Mark" and I will personally ensure that we meet your satisfaction. Again my sincerest apologies that the gift did not arrive on time and your experience with our customer support. Sincerely, Mark G. - Customer Success Manager