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Broadway.com Reviews | Read Customer Reviews of broadway.com

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Events & Entertainment
Events & Venues
Broadway.com

Broadway.comReviews of broadway.com

4.6403 reviews
Events & Venues
729 7th Avenue, New York, New York

Directions Website

Broadway.com4.6

Reviews403 About Contact

Overall score

4.6 out of 5

Excellent

Average of 403 reviews

Distribution

5★82%
4★8%
3★1%
2★0%
1★8%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

broadway.com
[email protected]
729 7th AvenueNew York, NY 10019

About Broadway.com

Broadway.com is the official destination for Broadway and Off-Broadway tickets. Explore shows, customer reviews, and our award-winning coverage to bring the full Broadway experience to your fingertips. With competitive pricing on every Broadway show and discounts available on select productions, we make it easier than ever to see the shows you love. From your first search to the final curtain, everything you need lives here.

Broadway.com (broadway.com) has 403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Website: broadway.com
Category: Events & Venues
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 11% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Broadway.com reviews

Showing 331 reviews with 5 stars · Clear filters

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customer
Aug 30, 2026
Easy to use
Easy to use. Very efficient
Report
Melody N.
Aug 27, 2026
Just bought Broadway tickets on this…
Just bought Broadway tickets on this site. I got a confirmation email but was shocked they didn't send the tickets. The email says they will send email tickets 24 hours prior to the show. The other tickets we bought from Broadway Direct were sent immediately. I did some research and found this company, Broadway dot com, is a reseller. They were incredibly gracious about the entire kerfuffle and I am exceedingly happy with their customer service regarding these tickets. Bottom line or TLDR: these are real tickets and the seller is legitimate, you just pay a little more.
Response from Broadway.comAug 28, 2026
Thank you for your kind words, Melody! We’re so glad we had to the opportunity to connect with you and help put your concerns at ease. We truly appreciate you taking the time to share your experience and hope you have a wonderful time at the show!
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Catt L.
Aug 24, 2026
Super easy to navigate
It was really easy to search through available dates and I love the "View from seats" feature!
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Jorge F.
Aug 24, 2026
Easy user expérience
Easy user expérience
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Karen B.
Aug 23, 2026
so easy and took very little time!
so easy and took very little time!
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Eric N.
Aug 23, 2026
Easy web site to navigate and learn…
Easy web site to navigate and learn about the play options and then the purchase was simple.
Report
Adela G.
Aug 20, 2026
Easy to navigate
Easy to navigate, pick seats and proceed to purchase. Communicated through the whole process.
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Aa
Aug 18, 2026
Website is very intuitive
Website is very intuitive. Seat view is high quality. Pricing is All-In.
Report

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