BRK HairReviews of brkhair.com

Response from BRK HairApr 19, 2024

Hello, Liviana! We apologize if there was any miscommunication, we were talking to you by email and didn't hear back from you! We're sorry you didn't get the result you expected, we know how frustrating it can be. All our products are original and come with an invoice, and we make a point of packing them carefully to ensure that they reach you in perfect condition. However, once the products leave our premises and are delivered to the carrier, we unfortunately lose control over how they are handled during transportation. This was an isolated case, as we don't usually have problems with this issue. We hope you'll give us another chance so that you can have a better experience with us! Best Regards, Team BRK.

Response from BRK HairDec 22, 2023

Hello Deborah, how are you? As I informed you via WhatsApp, we didn't receive a message or email from you, which is why we didn't contact you before! The number you tried to call is WhatsApp only. And as I also informed you, the Customs inspectors in Brazil are on strike and for this reason orders are taking longer than usual to be released. We're sorry about this, but unfortunately this is something that is out of our control as sellers. But there has been an update on your package, it's already in your country and it's on its way to you! If you have any questions, I'm happy to help. Best regards, Rafaela G.

Response from BRK HairSep 14, 2023

Hello Vic, how are you? My name is Larissa and I'm part of the customer relations team and I believe there must have been some misunderstanding. I checked with my team and you informed us by message (via Messenger) that the product had left your hair dry. As we informed you, according to the company's policy and rules, when the product has already been used/opened, we are unable to do a refund or exchange. You can find our policy in the 'shipping & returns' on the site! We asked about the application by a professional, because many of our customers use their own product when they go to the hairdresser, that's why we asked, and we always recommend that products like this be applied by professionals. We're sorry to hear that the product didn't work for you and we'd be happy to try to help you find a product that really brings the results you're looking for. Once again, I'm sorry for any misunderstandings and we're happy to answer any further questions you may have! Best regards, Larissa B.

Response from BRK HairJul 26, 2023

Hola Fiordaliza, ¿cómo estás? En primer lugar me gustaría pedirte disculpas una vez más por todo lo que ha pasado, entendemos cuán frustrante puede ser. He consultado con mi equipo y tu caso ya ha sido resuelto! Me alegro que todo haya acabado bien y que en una próxima compra, puedas reconsiderar nuestra nota! Saludos cordiales, Rafaela G.

Response from BRK HairMay 5, 2023

Hi Karina! I am sorry for what happened. I checked with my internal team and your case has already been solved, where we proceeded with the refund. Let me know if you need anything else! Best regards Larissa B.

Response from BRK HairApr 3, 2023

Hello Nuri, as we have discussed and explained, the fact that the product has already been used does not allow us to accept its return, as stated in our policies. We are sorry that your experience with us was not the best, at no time did we want this to happen and cause you any problems. Best regards Wanessa B.

Response from BRK HairJan 20, 2023

Hello Radia, how are you? I am part of the team of relationship between company and customer and we are very upset with this comment, because we tried to solve this in the best possible way, so you could have your refund regarding the product expired. As you agreed via messages, we refunded the amount paid on the expired product, and we are waiting to receive the other product, to perform the refund. As we informed before, we did not receive the product or a receipt to comprove the delivery of it. As we need to follow the rules of the company, unfortunately we can not make the refund without the product or the proof of delivery. We hope to resolve this situation in the best way possible, in our company we prioritize the customer, because we are here to offer quality products that will satisfy you! We remain at your disposal! Best regards, Larissa B.

Response from BRK HairNov 3, 2022

Hello, how are you? We apologize, the shipping time is 3 to 5 business days, but unfortunately there was a failure by the carrier UPS. The investigation to find out what happened was open and the deadline to have an answer is 15 business days. Don't worry, your order is assured and in case you don't receive it, we will give you total support! If you have any questions, please feel free to contact me. Best regards, Rafaela G.