Stephanie F.
Return process is confusing
Ordered $100 scalp revival products. Dried my hair out and caused scalp acne. So I emailed them asking for a return authorization two days after the products had been delivered. They emailed back 6 days later asking for photos of the products I wanted to return. I sent the photos immediately and never received a response. I followed up with the same email and photos a week later and still did not get a response. Filed a dispute with my credit card. Update: after not hearing back from briogeo for two weeks I received a full refund and was not required to ship back the products. So I have updated my experience to three stars.