Briogeo® Hair CareReviews of briogeohair.com

While I admit the products are good, in all likelihood they are certainly overpriced. But products aside, this company literally has the worst customer service. When you spend $300 on hair care products (some were gifts btw) you expect to be treated well by the company. Luxury hair care products should come with luxury customer service - but the customer service at Briogeo is terrible. I placed a large pre-holiday order and when it arrived 2 items were missing, and 3 items were damaged and had leaked out all over the box damaging the other items. Mind you, these are gifts so you can't exactly wipe them off and call it a day. One of the missing items did arrive in a separate package 2 days later but nowhere in the shipping email did it say that items would be arriving in 2 separate packages. I contacted them for exchanges (which they said they cannot do due to Covid). Apparently, customer service agents are working remotely and therefore cannot process an exchange. I find this rather strange. Customer service also told me sending multiple emails only results in delays because you lose your spot in the email que when you send any follow-up correspondence. They take 3-4 days on average to respond to any query, with no way to track your concerns. Anyhow, good products never trump bad customer service.

The products are o.k. I spent almost $80 for a shampoo and conditioner combo and a leave in treatment. They claim they want customers to be satisfied they say, just send an email with order number and products you'd like to returnthey say. Easy enough right? So I did. It took 3 days for a response, which asked what they could help with. I responded, I am not satisfied, I used the products 3x and I wish to return them. I clearly asked for return authorization. Two more days went by and I received another email with a request for pictures of what I wanted to return and an example of my hair concerns etc. Wait...what? They only accept returns for 30 days from the original ship date and now it's going on week 4. I sent another email with photos and now it's the weekend 😒 The products are just o.k I've used better and I've used worse. The customer service however is slow and awful. I feel like their trying to wait out the clock. Bad customer service. For that reason I don't even recommend trying the products. Briogeo..more like Boojio..🤭🙃

One of the worst companies I have ever had to deal with. Good products will not make up for horrible customer service and they will learn that sooner or later.