At Bright!Tax, we focus exclusively on US expat tax – it's all we do. Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes. Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.
Bright!Tax (brighttax.com) has 631 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
brighttax.com
Website
brighttax.com
Category
Accounting & Tax
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 16% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am a 67yr old American man that has been living in Sweden for almost 40 years. In Sweden, I just look over my declaration for the current year, as all relevant information from employers and banks, as well as any applicable tax deductions is always automatically sent into the Swedish Tax Agency, in advance. All that is required of me, is my digital signature. It is a completely free service. Dealing with the IRS is above most people's capacity to navigate, to properly declare one's taxes. From Bright Tax, I was sent a 47 page documentation to approve. It's like the differencee between your best dream ever or your worst nightmare. Relying on Bright Tax, is like having a kind, helpul and fully competent person wake you up from the nightmare and say, "It's OK, it's OK, we'll fix all of this!". Now, the service is not "free" like in Sweden, but it is certainly, under the circumstances, worth every penny! I am very satisfied, even impressed, with the expedient and professional help provided. A job well done and with a smile! Thank you kindly!
Response from Bright!TaxDec 16, 2025
Thank you John for sharing this, and for trusting our team with something that can feel so overwhelming. We’re glad we could turn a stressful situation into a smoother, more reassuring experience and help you feel supported every step of the way. It means a lot to hear that we were able to make a real difference. We’re always here when you need us!
BE
Bessie
Decline in service
Was great working with them previously. They've seemed to have lost a lot of staff. Harder to get a response and was even concerned they'd miss filing deadlines. I don't see myself using their service again next year.
Response from Bright!TaxDec 16, 2025
Thank you for sharing your feedback, Bessie. We understand the importance of timely communication and predictable turnaround times. As a result, this quarter we’ve made changes to how we schedule and scope client work, including reserving preparation windows in advance, so we can better manage capacity and deliver more consistent timelines. While we’re sorry this year didn’t meet your expectations, we appreciate the time you worked with us and wish you the very best going forward
RD
Ruth D.
Increasing prices, but decreasing quality of services
I used BrightTax last year for my tax filings and was very happy with the friendly, prompt, and pretty good service. A few small errors in my tax forms were rapidly fixed and their response time was lightning fast. However, this year it appears there have been loads of staffing and procedural changes that have, in my opinion/experience, decreased the quality of their services while increasing their prices. I therefore no longer trust that BrightTax will be able to offer the same quality of services I am used to, and am no longer willing to pay their rather high fees.
Response from Bright!TaxDec 2, 2025
Ruth, thank you for taking the time to share your thoughts. We understand how disappointing it can feel when your experience doesn’t align with what you’ve come to expect, especially after a positive first year. Bright!Tax remains fully committed to delivering the same high standard of expertise, accuracy, and attentive support that expats rely on, and your feedback is important to us in that pursuit.
While we can’t speak to the specifics of your situation here, we want to reassure you that any updates to our processes or team are always made with the goal of strengthening — not diminishing — the client experience. We’d truly appreciate the chance to reconnect, understand what felt different this year, and see how we can make this right for you.
Please reach out to us at [email protected] or directly to your Client Success Manager. We’d welcome the opportunity to restore your confidence in us.
JD
Julian D.
I was with this company for 4 years…
I was with this company for 4 years until they gave out personal information out to my estranged ex wife who at that time that they gave out the information my ex had kidnapped the kids the personal assistant Zola Adegboyega told my ex that i was not filing our taxes together my ex was never on my bright tax account and that information should not have been giving out and when i rasied the issue the company did not make things right it was blessing in disguise because I found out with my new CPA they were overcharging me for forms I did not need
Response from Bright!TaxDec 2, 2025
Julian, thank you for taking the time to share your perspective. We understand how upsetting this situation feels, especially given the personal circumstances you described, and we take concerns about privacy and professionalism with the utmost seriousness.
Bright!Tax follows strict confidentiality protocols, and while we cannot discuss any individual account details here, we can clarify that our team does not disclose clients’ sensitive tax information to unauthorized parties. We are committed to ensuring every client receives accurate guidance, appropriate pricing, and the highest level of care.
We welcome the opportunity to speak with you directly so we can specifically address any remaining concerns. Please reach out to us at [email protected] or contact your former Client Success Manager.
JM
J.M.
I am really unhappy with the Bright Tax…
I am really unhappy with the Bright Tax service this year. I have been a customer for 9 years and have always had a great experience. This year I have had no messages from my CPA, poor and evasive communication about e-filing deadlines resulting in needing to mail my return in, and an astronomical price increase. The service I’ve received is frankly not worth the nearly $1,000 I’ll pay for the service. I was also quoted for a service I did not need, then told “just accept the quote to get started and we will remove it later if you don’t need it.” I have always liked the ease of the Bright Tax system but I can’t say I will come back next year due to these negative changes.
Response from Bright!TaxNov 11, 2025
Thank you for your feedback, Julia. It's invaluable as we refine our services. We're truly sorry to hear about your disappointing experience this year, especially after nine years of positive interactions. We value long-term clients like you and are committed to making this right.
We apologize for the communication challenges, including the lack of direct outreach from your previous CPA and the unclear guidance on e-filing deadlines. We've recently enhanced our team structure by assigning a dedicated Client Success Manager (CSM) to every client, who serves as the primary point of contact and coordinates with our tax experts as needed.
Regarding pricing: We understand the increase felt significant, and we empathize with how challenging this transition can be for loyal clients accustomed to our previous fee structure. That approach, while well-intentioned, proved unsustainable in supporting our team's well-being, which is critical to providing the consistent high-quality service you deserve. We're confident our balanced new structure will deliver even stronger results and enhanced relationships over time.
On the quote including an unnecessary service: Our aim is always transparency, so we include all potential fees upfront and remove those that don't apply before final billing to avoid surprises. We recognize this could have been clearer.
As a gesture of appreciation for your loyalty, we'll also reach out privately to ensure a smoother experience moving forward and determine if there is anything we can do to make this right. We're optimistic we can rebuild your trust and continue providing the reliable service you've valued over the years.
We appreciate your feedback, Julia.
PA
Paula
Used to be a good firm to deal with
I have been using Bright!tax for well over ten years and the experience this year has been awful. It’s like dealing with a completely different firm.
I applied for an extension until December. I received an email a few weeks ago telling me the FBAR was due 15th October and my information needed to be uploaded by the 6th of October to make the deadline. I provided the information with the timeframe, but my FBAR is still not filed. When I followed up, I received an out of office message from my accountant saying she would be away until 3 November. I emailed every email address I had for Bright!tax and had a response that the missed deadline was a “hiccup” and people are “usually” not penalised for filing their FBAR a few days late. They asked me to review my information, which I did, and I replied informing them they’d miss the state in my address. It’s now been a week with no response and my FBAR still isn’t filed. A week following up and no response has been received from anyone.
Bright!tax dropped the ball on a deadline a few years ago but apologised, blamed the fact that they were short staffed, and I gave them another chance. Seems they have a lack of care and customer service these days and it’s really disappointing when their prices continue to increase.
I’d recommend any other service - one that had the values Bright!tax used to have when they replied quickly and worked to resolve issues.
Response from Bright!TaxNov 11, 2025
Thank you for taking the time to share your feedback, Paula. We truly appreciate it as it helps us improve our services. We're deeply sorry for the frustrating experience you've had this year, particularly given your loyalty over more than a decade. Long-standing clients like you are at the heart of our firm, and we're determined to resolve this.
We regret the issues with your FBAR filing, from the delays after you provided your information on time, to the out-of-office delay, and the slow response after your address correction. We never take deadlines lightly, and we're sorry if our follow-up seemed casual. That isn't our goal at all.
For better support going forward, we've strengthened our operations by dedicating a Client Success Manager (CSM) to each client as the main liaison, who efficiently involves our tax specialists when required. On the FBAR timing: Our assurance about low risk for late filings comes from an IRS-approved method we've reliably used for over ten years across many client scenarios, with no penalties encountered in practice. Still, we hear your worries and are focused on more precise and proactive updates.
About the pricing: We recognize the adjustments have been noticeable, and we sympathize with the difficulty this poses for dedicated clients familiar with our previous pricing. While more affordable, that model wasn't viable long-term for fostering team sustainability, essential to the top-tier service you expect. We believe our refined approach will yield more robust outcomes and deeper client connections in the future.
We're hopeful we can regain your confidence in the remainder of this year's project with us and deliver the attentive service you've known us for. We value your sincerely and time, Paula.
AS
Ann S.
Now completed (3) full years of USA…
Now completed (3) full years of USA returns with Bright!Tax. Even with unexpected staff departure and new team put in place the final results were quick, efficient and friendly. Highly recommend!
Response from Bright!TaxOct 9, 2025
Ann, thank you for the wonderful review and for three years of trust with Bright!Tax. We’ve built and trained our team to deliver the same exceptional service every time—quick, efficient, and friendly—even when the unexpected happens. We’re delighted that came through in your experience, and we’re grateful to have you in the Bright!Tax community.
BM
bella M.
From panic to payoff
Filing from Portugal used to be a knot in my stomach—until Bright!Tax. Their portal is crystal-clear, and Sofia replied to my midnight panic email with a calm, step-by-step fix. Refund hit my account six days later. I actually smiled during tax season this year—who knew?
