BrayolaReviews of brayola.com

BUYER BEWARE: This company is a total scam or in serious financial trouble. Ordered a sports bra in October, returned immediately, still no refund. Just spoke with Robin in Customer Service who told me there is a "computer glitch" that is affecting "some" customers. Usually refunds are issued automatically, but this particular glitch is preventing both automatic AND manual refunds so they can only issue a store credit. I asked how long the issue had been going on and she said almost a month. Asked when the issue will be fixed, she has no idea. Asked to speak to a Supervisor, put me on hold, then said Sowdha would call me back within 24 hours because she had to "investigate" the circumstances. There is no way a legitimate company would think it's acceptable to keep taking orders, knowing they don't have a mechanism to issue refunds according to their policy. Word of advice - WRITE A CHECK.

founds new bras for my 32FF size!

Brayola helped me to resolve a concern I had with a return that couldn't be located. The representative ensured I received a store credit and they have earned a customer for life. Excellent customer service means the world to me; I am a Manager of Customer Experience for a major utility marketer.

Ordered a few items and most worked out great. I had to return on bra and it was very easy - thank you so much! Customer Service was very helpful in suggesting another style which is a personal favorite of hers, which I ordered. Also, so very thankful that they called back when I had to hang up suddenly; great service!

I ordered 2 Bali bras in my size ans when I got them they weren't the right cup size. I called them and asked about fit. I ended up talking too a fabulous lady with a english accent. I was so happy to have talked to her and now I know what size to order if I order Bali bras. I am a customer for life. Gloria

I received an order, approx Oct 12 or 13, shipped Oct 9, of 5 items. 3 pair underwear which I ordered too big, and two bras which did not suit me. I sat on the order for almost 30 days, then contacted customer service. Surprised to learn CS is in the UK, but I was assisted by the most delightful young woman with a British accent, which I understood clearly. She was so helpful and caring. So, I sent the stuff back on Nov 9 and much to my surprise got my refund without question today. I had expected it would take much longer. This is the way to keep customers coming back, Brayola ... efficiency, helpfulness. impeccable service. Thank you again.

Brayola - Never again! Put in an order and I received an email saying the product was on back order and they gave me the option to cancel. I canceled it. Next day the product shows up. They tried to charge me for return shipping. I Fought it and then they held $11.95 from me instead of $6!! I made the mistake of ordering a different style that fit horribly. I sent it back and when I emailed about my refund, they told me 21 days! My reply to them was that they could take my money in 15 seconds but, 21 days to return it? Within 2 minutes my money was refunded! In sure that they were hoping that three weeks was long enough to make me forget about my refund. Crooks!

Great service provided