brayandscarff.comReviews of brayandscarff.com

I bought a microwave and a fridge through a local Bray & Scarf and have had issues with both. The fridge had multiple issues starting in month 1 and has had over 10 service calls between B&S and the Whirlpool warranty people - thank God for the whirlpool warranty as they've been responsive and continued to extend the warranty due to the issues. But when my microwave died this week and I contact B&S, they told me my contract is with Centricity for the extended warranties. When I contacted the store for service and was told I needed to get a claim number from Centricity. Long story short - I've now spoken with 3 people who all provided different information. One said he was sending my info to the store and they'd call me to schedule service. The next said that they'd actually put my information forward to just get a new microwave. The third said they're looking for the most cost effective solutions and will get back to me in 3-5 business days about next steps. When I asked to speak with a supervisor I was told someone would call me back in an hour. For the amount of money I paid for the microwave and service and the amount of time I've had to waste today, this warranty group is definitely not worth it. And now reading all the reviews on this page I am pretty sure this is't going to get resolved. Definitely do not purchase from this store and do not get a Centricity warranty. You're better off paying for the service on your appliance out of pocket.

Do buy from them. I bought a GE Profile dishwasher and bought the 5 year warranty. When I first had issue with the dishwasher I delt directly with Bray and Scarff. Now I have to deal with their warranty company Centricity. Its been a nightmare and I still don't have resolution. Be warned do not but a warranty through this company. You would be better buying is directly from the manufacture. As this point I not even interested in purchasing an appliance through B&S when I can get the same product at the same price faster via Lowes and Home Depot.

We purchased a GE washer for $899 and service contract for $349. The washer stopped working properly so I stopped by. The B&S store to arrange for repairs. The sales rep said that B&S changed Service Contract vendors and I had to call their vendor (Centricity) to obtain a ‘permission code’ before B&S would come to the house. Did that and technician came out and stated he had to order the partswhich would take 2 weeks. After 3 weeks I called B&S to get a stat,us and wa# told that their service contract vendor did not approve the order. Called. Centricityand was told that the Claims Dept had not made a determination yet. I asked to be tranferred to the Claims Dept and was told that they didn’t have phones but would text me whenever then had made a ‘determination’. Later I got a text from Centricity stating the cost to repair was not worth it and they wanted to send me $799 (even though I paid $899 plus another $349 for the service contract). I told them to replace it and they refused. Called B&S Customer Service Manager and she said there was nothing she could do could do and did I read the Terms of the Service Contract. I did not receive and Terms - just a line on the invoice for $349 for a 5 year extended warranty. In short Bray and Scarff committed fraud. They owe me $1049 to replace the washer $47 tax, $50 for delivery of a new washer, $50 to disposed of the washer they refuse to fix, and $349 for the 5 year warranty that they refused to honor

I had bought 6 appliances from Bray and Scarff( in Fairfax Va Kitchen Aid stove microwave refrigerator dishwasher and Maytag washer and dryer)Three of the six appliances were lemons . The service department took no responsibility to address the lemons until I started writing emails and screen shoting the examples of why they were lemons and leaving reviews on Google better business ,true pilot Then technicians were sent. They were useless . I purchased my appliances from bray and scarff per the recommendations of neighbors and coworkers . Never again with I shop there . Ironically 2 neighbors got lemons and went through a similar situation. They said they won’t be going to Bray and Scarff because of the hassle and they were long time customers

Absolute Negligence, Property Damage, and Zero Accountability!!! I am not one to post negative reviews ever and always try to resolve any issues with the business directly. This experience has honestly been the worst experience I have had with a business so I feel I need to share with other consumers. We purchased all new kitchen appliances from Bray & Scarff and spent approximately $8,500. From the very beginning, this experience has been a nightmare. Nearly every appliance delivered was damaged, forcing us to reject multiple deliveries and wait for replacements. This alone caused weeks of disruption and frustration. The worst issue, however, was the complete incompetence of their installer. When installing our new refrigerator, the installer failed to properly connect the water line, causing an active leak that went unnoticed for 2-3 weeks. By the time we discovered it, significant damage had already occurred to our home. Bray & Scarff sent someone to inspect the damage and acknowledged the issue, stating they would submit a claim to their insurance carrier, Travelers. That is where the accountability ended. Travelers has been unresponsive, dismissive, and obstructive. Phone calls go unanswered, and we are repeatedly told to file a claim with our own homeowners insurance instead -- despite this damage being caused by Bray & Scarff's installer. This would unfairly raise our insurance premiums and shift responsibility away from the party that caused the damage. The combination of damaged products, negligent installation, property damage, and insurance runaround is unacceptable. We trusted Bray & Scarff with a major home purchase and were met with carelessness and refusal to take responsibility when it mattered most. If you value your home, your time, or your peace of mind, do not use Bray & Scarff. We are now exploring formal complaints and legal options.

Avoid at all cost, refund was approved on August 15th after being sold a defective dishwasher. Dishwasher was initially purchased on July15. I have been ignored at all levels of the buisness, store manager in Springfield might be the worst, still no refund, I will be writing a negative review on all platforms to hopefully save someone else the frustration.

I purchased a dishwasher in 2021 with a 5-year warranty from EPIC, and by early 2022 the door developed a leak. After nearly a dozen visits from B&S through mid-2023, in Nov EPIC agreed to replace the machine. After getting fed up with B&S, I decided to lose several hundred dollars rather than get a new appliance and deal with them any further. I offer these points to potential customers to know what you’ll be facing, and for anyone already stuck with them some tips on how to deal with them. Incorrect from the Beginning: We wanted a GE Profile refrigerator and a Kitchenaid dishwasher. Instead, they ordered and charged us for a GE Profile refrigerator and dishwasher. I didn’t see the mistake until the appliance was delivered and installed. I let it go at the time, but I should have made them take it back and provide the dishwasher we originally selected. Inconvenient Service Appts: Based on our zip code, which is the same as the store’s, we were almost always given 10-2, and were told there was no way to request a different service window. And no service appts are done on the weekends. No 30-minute heads up before Appts: Despite what they say, you only have 10 minutes before they arrive at your house. If you planned to drive home from work when the tech calls to say they are on the way, no luck. We tried that once, had the tech call repeatedly when we said we were on our way, then be rude to us when we arrived 25 minutes after our “30 minute heads-up call.” He acted put out and stayed all of two minutes. No Communication with You--or Themselves: I had 2 (!!) appts cancelled and no one thought to tell me. Once was after I had called the afternoon before to confirm the appts for the next day. At around 4pm they said yes, the appt is set. The next day, I’m waiting at home, and no one shows up, no one calls me. I call B&S towards the end of the service window, and they had mistakenly cancelled my appt because they thought I hadn’t paid the deductible for the service call, when I had. After they couldn’t explain why they confirmed then cancelled my appt without calling me, suddenly—they COULD do a Saturday service appt. The second time was the delivery of the new dishwasher. It turned out that the last dishwasher they had was damaged, so they cancelled the appt. The delivery department didn’t tell the salesperson, and no one certainly thought to tell me, the customer. No SOP by the Repairmen: It is clear the repairmen don’t follow an SOP when diagnosing a problem. Each repairman thought there was something wrong with the door, until one came out with a clear plastic door to see what actually happens when the dishwasher ran. Turned out, it wasn’t the door causing the problem at all, but the arm holding the top tray popping out of place against the door. They Misrepresent/Lie/Don’t Understand the Warranty: I was told by B&S I could not get a cash refund under the service contract. Wrong. And it isn’t even B&S’s call on whether to give a cash refund or to replace the appliance – it’s EPIC’s call. Read the No Lemon Amendment to your service contract. Don’t expect the repairman to decide when your appliance meets that threshold. Talk to someone in the service department, or even better – call EPIC directly. No Copy of Warranty: Despite asking repeatedly for a copy of my warranty, I never got one by email or mail. You can set up an account and download your contract directly by searching "centricity consumer portal account login" On the EPIC Warranty: EPIC was easier to deal with and at least gave correct information about the terms of the warranty. Once EPIC decided to replace the dishwasher, B&S told me I had $949 to put towards a new appliance, which was the original purchase price. However, I only received 2/3 of that as a cash refund, because the ACTUAL cost EPIC would have paid B&S was 2/3 of the original price. This is the negotiated price between two big retailers, and it seems to be what you’re stuck with as the customer. But I’d rather take less money than a new appliance from B&S.

I began using Bray & Scarf in 2007 for home renovations. Initially, I had reservations due to reports of discriminatory practices, but I found a different experience at their local warehouse. I valued their customer service and the availability of high-quality appliances at discounted prices. In 2023, my perception changed. I purchased a Bosch dishwasher with frequent issues, requiring multiple service calls. It seemed they prioritized profit from warranty service rather than replacing my dishwasher. Their customer service deteriorated, and reaching upper management was difficult. Candis, a corporate manager, was unprofessional and not as expected. After much effort, my dishwasher was finally replaced in July. During this process, I interacted with John D'Amico, the salesperson I had known since 2007, who provided excellent service as usual. However, Alisha, the warehouse manager, exhibited a less pleasant demeanor. Later, I contacted John regarding a part issue with the dishwasher, but he never responded. Despite multiple calls and promises from Alisha, I received no resolution. I decided not to waste more time with Bray & Scarf and would only reach out to the warranty company for future repairs. I will never purchase from or recommend Bray & Scarf, despite having referred customers to them in the past.