Shenna W.
This is by far the worst experience…
This is by far the worst experience I've ever had with a company. I placed an order for tile which the order went quick and they took my money even faster. But trying to get a hold of somebody is endless. After five days of ordering I never received an email with shipping info been trying for 7 days to have contact with someone regarding my order. Their lot chat says someone is ready and waiting that's a lie. Try to send an email wouldn't go through error. Tried to call the number does not work. Finally I've got a hold of someone unlock chat because I tried day and night everyday. They told me they would send my tracking information within 2 hours via email 5 days later still nothing. Back to trying live chat day and night every day finally someone came on. Told him I needed tracking it though it's been 2 weeks trying to get ahold of someone and my work crew is on standstill for this tile. He only came back to tell me they were out of that product. Told me they told me this information via email. That's a lie. The only email I received was confirmation of order and Paypal payment receipt the day of my order. Nothing within the two weeks after. So I am not getting no tile my work crew has been on hold with no pay and I built my whole bathroom around this tile. Very upset the worst communication and customer service ever.