BrandsMart USAReviews of brandsmartusa.com

Compre una Staked Washer-Dryer en la tienda de Palmeto en Miami. La experiencia fue desastrosa. Les indique que enviaran la maquina a mi direccion en Brickell con un vehiculo menor a 13 pies de altura porque no cabe en el parking del edificio. Pues bien, enviaron TRES (3) VECES la maquina y los choferes NO ENTREGARON aduciendo, con razon, que el vehiculo no entraba. Si se les informó todas las veces que enviaran un vehiculo mas pequeno, COMO ES POSIBLE QUE HAYAN ENVIADO EL MISMO TIPO DE VEHICULO, sin tomar en cuenta la información suministrada. Un verdadero desastre y falta de respeto al cliente

La experiencia pésima, compré los equipos de la cocina y el microondas se rompió antes del año y tuve que esperar un mes para que lo arreglaran porque no remplazan el equipo, ayer se rompió la cocina y el servicio post venta con el seguro que pague será para dentro de 15 días lo que significa que no tendré cocina para cocinar a mi familia hasta dentro de quince días. Los que te atienden solo saben decir que no hay fecha antes y que llame para saber si alguien cancela. En Brandsmart la calidad de los equipos es malísima y la atención post venta con el seguro que es de Brandsmart es muy tardío, un mes o mas. No quiero que otros se sientan tan frustrados y estafados cómo yo. Nadie te advierte en la tienda, es muy tarde cuando te das cuenta que todo es mentira que estás comprando problemas no soluciones.

Products are chips. Service is terrible after you paid. No warranty and bad atention. This is my experiance.

DELIVERY DEPARTMENT SUCKS!!! Horribles customer service, they call you the same day of delivery with excuses with no sense. 👎👎👎👎👎👎👎👎👎

To buy the washer and dryer was fine but the delivery took more than 2 months and they were so inexperienced that they did not know that they need to provided an insurance to my building. The delivery has to be cancelled and rescheduled I have to call all day the day before the delivery and still the insurance was not provided. The worst experience dealing with nasty people in customer service. Bransmart? Never again. This is a lesson for me. Please go somewhere else with your money.

Purchased a $250 SHARK Vacuum that the sales representative highly recommended and after 2 months I started to smell the motor burning and it shut off. I purchased the Replacement Warranty at an additional cost. Called customer service and Irene assured me there would not be a problem. Yeah right!!!! Boxed the vacuum up and headed to the Stockbridge Ga store to replace the vacuum. I got the WORST treatment from JEAN in Customer Service Returns. Jean yelling loudly and ordering me around. Jean tried to take the vacuum apart accusing me of running the vacuum with no belt! After stripping the screws...the belt was on there. In the end I did not get a replacement and the warranty only cost me money. I was then told by the evening manager that I should not have purchased this type of vacuum for dog hair! I vacuum a 5x8 area rug daily and yes I have a dog. Time to call corporate!

They have the worst customer service. I have been waiting on a refrigerator for 6.5 weeks and they are now telling me I have to wait another 2.5 to maybe get it. They could care less about their repeat customers. I was hung up on by the Customer Relations Manager, Linda, who couldn't clearly give me a reason why there was a delay. I was hung up on again after calling back to get a refund. Their prices are not discounted enough to justify this poor service. If I had paid the extra $100 or so, I would have my refrigerator and not have to tolerate their incompetence. I don't think anyone is truly minding the fort. Rogue employees handling customer service calls without any training. Buyer be very aware of Brandsmart! Update-order from Best Buy. They'll match the prices and deliver within a few days.

I've purchased countless appliances over the years from Brandsmart. But for some reason delivery is difficult for them. Last time I ordered a dishwasher from them and they are supposed to do free haul away. The delivery person did not want to take the old dishwasher and said there was not room on the truck. Although he had just took my new dishwasher off the truck, I had to slip him some $ to get him to take the old dishwasher. Most recently I've purchased a washer & dryer and not only did they come 3 days after the the original delivery date they refused delivery because there was not a "clear path" to the door. I'm having my driveway re-done so there is not pavement. They did not even consider having me sign a release of liability form. I guess Brandsmart does not deliver to houses that have gravel, dirt driveways or no driveway.