BrandsMart USAReviews of brandsmartusa.com

I purchased a refrigerator from the outlet store. I had to pick it up because delivery was not available until the following week and my fridge had stopped working. When I came home I found out that the control panel didn’t work. I called Brandsmart and they sent a technician in 3 days. The technician suggested a replacement. Brand smart gave me a hard time to return the defective fridge. I had to pay 95 for them to send someone to get it. Very poor service. Manager was rude. I will never go back to the store.

Never buy from Brandsmart unless you take it with you. Supposed to deliver on Monday, came and said driveway was too long and the 2 mile drive was unsafe. It’s a 200 foot drive, 9 feet wide, so lazy delivery driver entered false data in system. They said they would send a different truck on Tuesday. Nobody showed. Then said Wednesday, nobody showed. Then said they would deliver on Friday. Waited all day. Called when time exceeded window they gave, and told me at 2:00 they would be there in a few minutes. Called again at 4:00 when they haven’t arrive, told me they weren’t sure as I was the next stop. They put me on hold and came back and said they were in route to my home. Then at 6:00, they told me they were in traffic, but should arrive in 30 minutes. It’s now 9:00 at night, and just got off phone. They never were in route, nor was the deliver scheduled. So four days off work and still no appliance, and they have refused to deliver and they are holding my money for the appliance. Sounds like the perfect scam.

I had an appointment for my dishwasher to be repaired from 9am-1pm. The repair man called me at 8:57, but I was in a meeting with a professor that ended at 9am. I called back at 9:10 (only about 10 minutes later). When I called back they told me I had 'missed my appointment'. How on earth could I have missed my appointment from 9am-1pm having called back ten minutes later? I called two different agents to see if any of them could help. The first agent told me they had tried to call the repair man and he hadn't picked up, the second agent told me the repair man said he refused to come. When I asked the second agent to speak to the manager she told me the manager wasn't available. She said Id received a call back from the manager but I never received one.

Very poor customer service, Melody at 954-797-4000 was so rude, I have never encountered such horrible animal. My deliver was scheduled between 3:30-6:30, at 7:30 no delivery. Melody was very rude and treated me as though I was disturbing her by asking about my deliver time. I would rather pay the extra money for my merchandise some place else than to be treated like a third class citizen. It is not worth the humiliation I encountered with those people. I rather pay more with a peace of mind. Brandsmart customer service is the worst. And the employees let you know that they can get away with treating the customers badly. I will never spend another cent with those people. By the way two men showed up at my door after 8:30 pm to deliver my appliances. I refused to answer, I am a single woman who lives along. If something bad had happened to me no one would have known who created the crime.

THE WORSE STORE IN THE USA. Their service center repair is a piece of trash. We bought more than ten thousand dollars in home appliances at the BrandsMart located at16051 S Dixie Hwy, Miami, FL 33157. First, we have to wait weeks for the appliances to arrive. Then we have to cancel a stove that never arrived and bought it from a different store. About a year after the purchase the dishwasher stopped working. I called the warranty department, and they sent a technician (Beresford) who was unable to find out the problem. He told me that he will report it and place an order to replace the computer of the machine. When I called BrandsMart to check on the status of the order the customer service department told me that they did not have any request to replace any part of my machine because the technician had reported that my machine was perfectly fine. They had to send a new technician and they advised me to send an email to the Corp. office to report the incident. Which I did, but no one reply any of my email or return any call. I spent more than a month without a working dishwasher. A few months after I also have an issue with my washing machine, when I called to report it they had the nerve to send me the same technician (Beresford) and guess what?... he couldn't solve the issue either. This time he didn't lie, and placed the order for the part that needed it to be replace. I had to wait more than 2 weeks for the part to be deliver to the store. When he called me to schedule the visit to replace the part, I was clear to him about the time I was available and guess what? he showed up to my house while I was out, therefore the appointment had to be rescheduled. After an ugly conversation between him and my husband in which he told my husband "I'm making you favor by going to your house" we called BrandsMart and requested a different technician. So, they schedule an appointment for almost a month after. Their "excuse" is that they don't have that many technicians. The first service call was placed 7/11 and it wasn't until 8/24 when someone finally came to "repair" the machine. A repair that lasted 1 day as the machine stop working again the very next day. When I called to complaint the wanted me to wait another 2 weeks for someone to come. I got very upset and after a very rough discussion they moved the appointment just a week. I still wasn't happy because I had spent more than a month with not washer. And, for any mother with kids this is very frustrating and inconvenient. They careless about their customer. I WILL NEVER BUY ANITHING FROM THEM AGAIN! plus it seems that all their merchandise is garbage.

I ordered an item on line during a sale .I chose to pick it up at a local store even tho I had to have my family pick up,because the delivery was 56.00..the item was only 74.00,so that was too expensive. I paid for it on line ,and sent the on line sale info to my family to pick up.it said an I.d.is needed at pick up and your credit card transaction. Which he had both and was refused the pick up ,he was told I personally had to be there in person .This was a great inconvenience and I will ask for a refund ,I called the store and explained the situation and was told the only recourse was to ask for a refund . The on line choice you get does not say you have to pick up in person and I find this very deceptive and the customer is inconvenienced, and they could care less.

Brandsmart USA is never a reliable Company, this is the third times they scammed me. I am writing my views on what what they did to me again. They are scammers they don't do what they are saying. I made an order three months ago they kept playing me around. They told me to pay for the 1. IBC 2. Import License 3. Terminal Receiving Charges and delivery fee. I paid everything faithfully and at the end of the day they didn't deliver. So it was again two days back when they call me the issues was from the delivery man. Now what I should do is to make another pay so that my Items will be registered under DHL Company, once I make the payment the delivery man will arrive, I was excited and never knew you that it was a trick from them. so after I paid the money they block and I couldn't reach them again till now. So Brandsmart USA is scam company.

Ustedes son pésimos la verdad, me dieron un crédito de $1000 encargué una cama resulta que días antes del delivery me dijeron q no la había, use los $1000 en otra compra me he mantenido haciendo mis pagos en tiempo sin quedar mal con ustedes y resulta q me cerraron la cuenta basados en cosas absurdas. Quien podrá tener la intención de no pagar $157 cuando debió $1000 y no lo hizo??? Ahora es q me fijo en sus reseñas y veo q son tal y como son, pésimas!!!! Verdad q cuando el rio suena piedras trae!!! Les es necesario mejorar.