BrandsMart USAReviews of brandsmartusa.com

The absolute worst, most rude customer service I have ever received. I have purchased my first and last item from this disaster of a retail store. I will gladly spend more money somewhere else than give BrandsMart another dime.

I have been shopping at this store (BrandsMart in Dania Pointe) for quite some time, and I am sad to say that I'll be switching to a different location very soon. When I asked the salespeople for help and advice about the sort of fridge that would not clash with the historically problematic electrical system I have to deal with, I was sarcastically ridiculed and mocked for not being well-versed in electrical systems. After they eventually directed me to a fridge I was assured would be perfectly suited to my needs, I bought it and called someone in to help set things up. Not one, not two, but three separate experts (and my son, who is quite good with electronics) all told me that it was not possible to connect such-and-such a cable to such-and-such a port and that unless I wanted to have a (very expensive) process done, it was in my best interest to have the fridge returned. Customer service here was absolutely abysmal, and I will never shop here again.

I order online a JVC TVClass LED HD 4K Roku Smart TV, UPS delivered a JVC TV LT-32mar205 DD 32 LED ROku, one tv has nothing to do we the other; i had a hard time explain to the people in the store that both tv are very different, the tv dept manager was called and told me that was a misspelling on the tv models. No apology or anything, i wasted over 1 hour, i was like running obstacle race course, Very unpleasant experience. The lady at the return dept. (assuming she is the manager) was the only helpful person. In top of that the computers were down they were unable to get my money back or credited to PayPal (I paid we PayPal) and end the a gift card.

The company falsified rebate promo. I am getting the runaround trying to cancel merchandise that I don’t want that’s been on back order over a month. Customer Service is none existent. I will never buy anything else from this company.

Not even entitled a star. Think twice before buying from BrandsMart. They are a win win store. They sold useless items that will be a junk just right after 30 days period of purchased for No Return policy. And they have this looked down on ppl staff that hesitate to sell their products to you. Will never buy anything from them again.

I just moved to FL and needed new appliances, decided to try this store, after making purchase on Sunday I was told that they will deliver on Monday, on Monday I was waiting for the delivery all day and around 2 pm no one called or txted me, so I decided to call the store,to only find out that my order was never put in the system to be delivered on Monday, and next available delivery is not available till next Friday, so of course I decided to cancel my order and go with a different store, after 1 week not receiving my money, I went to the store to get MY MONEY back, and non of the 6-7 employees didn’t know how to return money to my card, only manager knew, so when I asked to speak to the manager, no one could find him/her for 2 hrs, and her/his phone was off, while in the store I called customer service to their main office to ask them to do something, they insure me that it’s impossible that Manager is not in the store, so I offer her to call this store and confirm while I was literally standing in from of customer service, so the lady put me on Hold and called the store, then the girl confirms that they can’t find a manager for 2 hrs, and the lady from customer service just hangs up on me, after 2 hrs of no answer I left the store, so the next day I called their corp office and the lady confirm that still no one refunded money, and she will do it today, well it’s been a week after that and still no money so I called today again to corp office, and the lady said she cant see what is going on because their system is not working, so at this point I gave up with this store and I’m just going to call my bank and report FRaud.

SELLING DISCONTINUED MODELS. BrandsMart USA has faced numerous complaints regarding its extended warranty services, with customers reporting issues such as delayed repairs, unresponsive customer service, and difficulties in obtaining promised services. Common Complaints About BrandsMart’s Extended Warranty Practices Delayed or Missed Repairs: Customers have reported scheduling repair appointments under their extended warranties, only for technicians to miss appointments or fail to return to complete repairs. For instance, one customer noted that after a technician diagnosed a problem, they never returned to fix it, despite multiple follow-ups. Unresponsive Customer Service: Many consumers have expressed frustration with BrandsMart’s customer service, citing difficulties in reaching representatives and receiving timely responses. Warranty Coverage Issues: There are instances where customers felt misled about the coverage of their extended warranties. Some reported being sold warranties that did not cover the issues they later faced, leading to out-of-pocket expenses. Pressure to Purchase Warranties: Some customers felt pressured into buying extended warranties, with sales representatives emphasizing their necessity, especially for floor models or high-end items. Steps to Address Warranty Issues If you’re experiencing problems with a BrandsMart extended warranty: Document Everything: Keep records of all communications, appointments, and receipts related to your warranty and the product. Contact BrandsMart Directly: Reach out to their customer service to escalate the issue. Be persistent and request to speak with supervisors if necessary. File a Complaint with the BBB: The Better Business Bureau has a platform where you can file complaints against businesses. BrandsMart has had numerous complaints filed, which can sometimes prompt a resolution. Seek Legal Advice: If the issue remains unresolved, consider consulting with a consumer rights attorney to explore further actions.

Use ANYBODY else but them even the manager has no idea what is going on now I have $1400 tied up for who knows how long and no new refrigerator.